Sr Customer Success Specialist

BMC Software Inc; São Paulo; Presencial; BRL 224.000 - 375.000; Tempo integral

Resumo da oferta

Join a leading software company as a Customer Success Specialist, focusing on empowering customers to achieve the full value of their BMC investments. You will engage with senior executives, provide governance advice, and drive long-term success for complex accounts. Ideal candidates have a proactive mindset, strong communication skills, and experience with ITSM products, offering a dynamic work environment supporting personal and professional growth.

Qualificações

• Expertise in managing large, complicated accounts at senior levels.
• Strong interpersonal skills for navigating conflicts.
• Experience with ITSM products like BMC Remedy, ServiceNow.

Responsabilidades

• Drive customer adoption and success through governance advice and risk identification.
• Act as the post-sales success leader for assigned accounts.
• Provide customer success with deliverables and expert insights.

Conhecimentos

Executive-level communication

Customer Management

Information Technology Service Management

Ferramentas

ITSM products

Descrição da oferta de emprego

Looking for details about our benefits? You can learn more about them by clicking HERE

Description and Requirements

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"At BMC trust is not just a word - it's a way of life!"

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!

“At BMC trust is not just a word - it's a way of life!"

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day.Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud! We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!

Join us as a Customer Success Specialist!

Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. Customer Success accelerates core business outcomes, mitigates risk, cultivates relationships, removes friction, and improves customer experience. No better team to join when customer centricity is at the heart of BMC's strategy!

As a Customer Success Specialist, you will help drive our long-term go to market offering by helping our customers leverage their world-class technology and partnership with BMC so that they realize the full value of their investments.

Here is how, through this exciting role, you will contribute to BMC's and your own success:

• Be responsible for driving customer adoption and success by providing governance advice, usage/adoption recommendations, risk identification and mitigation.
• Articulate value, inspire and sell the Social Enterprise future in a Cloud Computing world.
• Become the post-sales success leader for your assigned accounts and provide your customers with a deliverable Success Blueprint, possessing application functional or IT expertise in combination with exceptional customer management experience at the C-level.

To ensure you’re set up for success, you will bring the following skillset & experience:

· Expertise and experience dealing with large, complicated, political accounts at the most senior IT and business levels (preferably with recent direct hands-on executive experience)

· Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog

· Information Technology Service Management (ITSM) products such as HP Service Desk, BMC Remedy, BMC Service Express / Magic, ServiceNow, Heat, Frontrange, or other commercial ITSM products.

Our commitment to you!

BMC’s culture is built around its people. We have 6000+ brilliant minds workingtogether across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU! If after reading the above, you’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experiences to ensure we face the world together with the best ideas!

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

224,550

Our commitment to you!

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

299,400

374,250

About the company

BMC helps customers run and reinvent their businesses with open, scalable, and modular solutions to complex IT problems.

Notice

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