Sr Customer Success Specialist

BMC Software, Inc.; São Paulo; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

BMC Software, Inc. is seeking a Customer Success Specialist to enhance customer experience and ensure the successful utilization of BMC products. This role involves executing strategies to drive customer satisfaction, relationship management, and fostering a collaborative environment. Candidates should possess strong communication skills and experience in managing complex accounts.

Qualificações

• Experience with large, complex accounts at senior IT and business levels.
• Recent direct executive experience preferred.
• Strong communication and interpersonal skills.

Responsabilidades

• Drive customer adoption and success through governance advice.
• Serve as the post-sales success leader for assigned accounts.
• Deliver a Success Blueprint for customers.

Conhecimentos

Executive communication

Interpersonal skills

Conflict mediation

Ferramentas

ITSM products

Descrição da oferta de emprego

Looking for details about our benefits? You can learn more about them by clicking HERE

Description and Requirements

"At BMC trust is not just a word - it's a way of life!"

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!

We help our customers become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!

Join us as a Customer Success Specialist!

Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. It accelerates core business outcomes, mitigates risk, cultivates relationships, removes friction, and improves customer experience. This role is ideal for those passionate about customer centricity, aligning with BMC's strategy!

Role Contributions:

• Drive customer adoption and success through governance advice, usage recommendations, and risk mitigation.
• Articulate value, inspire, and promote the Social Enterprise future in a Cloud Computing world.
• Become the post-sales success leader for assigned accounts, delivering a Success Blueprint with application functional or IT expertise and exceptional customer management at the C-level.

Required Skills & Experience:

· Experience with large, complex accounts at senior IT and business levels, preferably with recent direct executive experience.

· Strong executive communication and interpersonal skills, capable of mediating conflicts and fostering honest dialogue.

· Knowledge of ITSM products such as HP Service Desk, BMC Remedy, BMC Service Express / Magic, ServiceNow, Heat, Frontrange, or others.

Our Culture & Commitment:

BMC values its people. With over 6,000 brilliant minds worldwide, we celebrate authenticity and diversity. Even if you're unsure whether you meet all qualifications but are excited about BMC and this role, we encourage you to apply. We seek talents from diverse backgrounds to bring the best ideas to the table.

BMC is an equal opportunity employer and does not request payment for employment opportunities. If you require accommodations during the application process, please visit our accommodation request page.