Sr Customer Success Rep

Honeywell International, Inc.; Rio de Janeiro; Híbrido; BRL 150 000 - 210 000; Tempo integral

Resumo da oferta

Honeywell CCC is seeking a Customer Support Representative to drive aftermarket growth across LATAM, advising customers throughout their turbomachinery control systems lifecycle.

You will identify opportunities for spare parts, service contracts, training, software updates, and modernization solutions while collaborating with Account Managers, Channel Partners, Engineering, and Service teams to maximize asset value and reliability.

Qualificações

• Bachelor's Degree in Electrical, Mechanical, Chemical, Mechatronics, or Control & Automation Engineering.
• Minimum 5 years of experience in industrial automation, rotating equipment, technical sales, customer support, aftermarket sales, or related fields.
• Fluent English, Spanish, and Portuguese.
• Experience managing customer relationships and developing commercial opportunities.
• Experience preparing commercial proposals and managing sales opportunities in CRM.
• Strong communication, organization, and problem-solving skills.
• Ability to travel throughout Latin America.

Responsabilidades

• Drive aftermarket sales growth across LATAM including parts, training, service contracts, software updates, and field services.
• Maintain visibility of CCC installed base within the territory.
• Serve as the primary point of contact for customer inquiries regarding parts, services, training, upgrades, obsolescence, patches, and lifecycle recommendations.
• Develop and execute lifecycle management campaigns in collaboration with Account Managers.
• Build and maintain a robust aftermarket opportunity pipeline and accurate sales forecast.
• Create, manage and follow up on commercial proposals.
• Support channel partners across Latin America in identifying opportunities and maintaining installed base information.
• Collaborate with Sales, Engineering, Service, and Proposal teams to deliver customer solutions.
• Maintain accurate opportunity tracking and customer engagement records within CRM systems.
• Meet or exceed assigned sales targets and business objectives.
• Travel across LATAM as required.

Conhecimentos

Communication

Organization

Problem solving

Formação académica

Bachelor's Degree in Engineering

Ferramentas

CRM

Descrição da oferta de emprego

As a Customer Support Representative for Latin America at Honeywell CCC, you will drive aftermarket business growth and act as a trusted advisor to customers throughout the lifecycle of their turbomachinery control systems.

You will be responsible for developing and executing aftermarket sales strategies across the LATAM region, identifying opportunities for spare parts, service contracts, training, software updates, and modernization solutions. Working closely with Account Managers, Channel Partners, Engineering, and Service teams, you will help customers maximize the reliability, performance, and lifecycle value of their assets.

You will report directly to the Americas Sales Manager and work out of our Rio de Janeiro (preferably), Brazil location on a Hybrid work schedule.

In this role, you will impact customer satisfaction, installed base retention, recurring revenue growth, and aftermarket sales performance across Latin America.

• Drive aftermarket sales growth across the LATAM region, including spare parts, training, service contracts, software updates, and field services.

• Manage and maintain visibility of the CCC installed base within the territory.

• Serve as the primary point of contact for customer inquiries regarding parts, services, training, upgrades, obsolescence, patches, and lifecycle recommendations.

• Develop and execute lifecycle management campaigns in collaboration with Account Managers.

• Build and maintain a robust aftermarket opportunity pipeline and accurate sales forecast.

• Create, manage, and follow up on commercial proposals.

• Support channel partners across Latin America in identifying opportunities and maintaining installed base information.

• Collaborate with Sales, Engineering, Service, and Proposal teams to deliver customer solutions.

• Maintain accurate opportunity tracking and customer engagement records within CRM systems.

• Meet or exceed assigned sales targets and business objectives.

• Travel across LATAM as required.

YOU MUST HAVE

• Bachelor's Degree in Electrical, Mechanical, Chemical, Mechatronics, or Control & Automation Engineering.

• Minimum 5 years of experience in industrial automation, rotating equipment, technical sales, customer support, aftermarket sales, or related fields.

• Fluent English, Spanish, and Portuguese.

• Experience managing customer relationships and developing commercial opportunities.

• Experience preparing commercial proposals and managing sales opportunities in CRM.

• Strong communication, organization, and problem-solving skills.

• Ability to travel throughout Latin America.

WE VALUE

• Experience with turbomachinery controls, rotating equipment, compressors, turbines, or process automation.

• Experience in Oil & Gas, Petrochemical, Refining, LNG, Power, or Process Industries.

• Knowledge of lifecycle management, modernization programs, service contracts, and installed base management.

• Experience working with channel partners and distributors.

• Customer-focused mindset with strong commercial acumen.

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.