Sr Customer Success Manager

Jitterbit; São Paulo; Presencial; BRL 80 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Career development and mentorship

Flexible, remote-friendly work environment

Resumo da oferta

Jitterbit is seeking a Customer Success Manager for the Latam region, based in São Paulo, Brazil. You will be responsible for nurturing customer relationships and ensuring customer satisfaction and success, while addressing their unique needs and challenges.

The ideal candidate will demonstrate a strong ability to manage B2B accounts, identify upsell opportunities, and communicate effectively in both Portuguese and English. Join a mission-driven team that values innovative problem-solving and collaboration.

Qualificações

• Proven track record in managing and growing customer accounts.
• Ability to identify upsell and cross-sell opportunities.
• Experience in a high-growth, fast-paced startup environment.

Responsabilidades

• Build and nurture strong relationships with customers.
• Drive strategic agendas and initiatives with clients.
• Provide clarity and guidance on customer inquiries.

Conhecimentos

B2B account management

Customer relationship management

Strategic thinking

Effective communication in Portuguese and English

Problem-solving

Collaboration

Ferramentas

CRM systems

Communication platforms (Slack or similar)

Descrição da oferta de emprego

Job Description

Are you a results-oriented and motivated customer-oriented sales professional who thrives on building strong connections and driving customer satisfaction? At Jitterbit, we are actively searching for a highly dedicated and enthusiastic Customer Success Manager for the Latam region, to become an integral part of our team. As a Customer Success Manager, you will assume a pivotal role in the post-sales phase, where your expertise will be essential in nurturing, enhancing relationships with our existing customer base.

As a Customer Success Manager at Jitterbit, you will be at the forefront of our commitment to customer excellence. Your primary focus will be on maintaining and enhancing the satisfaction and success of our valued customers, while sourcing expansion opportunities. Here’s how you will contribute:

• Relationship Cultivation: You will take the lead in building and nurturing strong, enduring relationships with our existing customer base. By fostering open lines of communication, you will gain insights into their unique needs and challenges, positioning yourself as a trusted advisor.
• Strategic Partnership: In this role, you will be instrumental in driving strategic agendas and initiatives with our clients. By aligning their business objectives with Jitterbit's solutions, you will play a vital role in ensuring that our technology continues to deliver exceptional value, enabling further expansion and growth.
• Effective Communication: Your exceptional communication skills will shine as you become the main point of contact for customer inquiries, concerns, and strategic discussions. Through in-person interactions, phone conversations, and written correspondence, you will provide clarity and guidance to our clients.
• Innovative Problem-Solving: At Jitterbit, we value an entrepreneurial spirit. As such, we encourage you to think creatively and 'outside the box.' Your ability to identify innovative solutions to our customers' pain points will be key to their ongoing success.
• Collaborative Excellence: Success in this role requires close collaboration with cross-functional teams. By working closely with colleagues from various departments, you will ensure a seamless and holistic approach to customer satisfaction.
• Based in Sao Paulo, Brazil, you will be the local face of Jitterbit for our Latam clients. Your physical presence and commitment to understanding their regional nuances will solidify our commitment to their success.

Qualifications

• A proven track record in showcasing your ability to manage and grow customer accounts within a B2B environment
• Ability to identify upsell, cross-opportunities
• Ideally you will have a sales background
• Know how to communicate across any stakeholder level but with a key focus on C-level and understand how interests drive those personas
• Exceptional communication skills, spanning in-person meetings, phone conversations, and written correspondence in both Portuguese and English
• Strategic thinking and planning capabilities, enabling you to develop and execute effective account and territory plans.
• You have had experience in a high-growth, fast-paced start-up which will enable you to quickly learn the Jitterbit product and value proposition
• Familiarity with SaaS and B2B technology sales, providing you with the knowledge to navigate complex customer landscapes. Not required but desirable if you have experience in integration/iPaaS/API Management
• An entrepreneurial mindset that embraces innovative problem-solving and an eagerness to explore new approaches.
• Strong organizational skills and an acute attention to detail, ensuring meticulous account management and issue resolution.
• Collaborative nature, allowing you to work seamlessly with colleagues from diverse backgrounds to
• Demonstrate strong adaptability and resilience, emotional intelligence, and cultural empathy, as well
• Experience with CRM systems, knowledge of communication platforms (Slack or similar), and product usage data analysis

Additional Information

What You’ll Get:

• Work for a growing leader within the Integration Platform as a Service (iPaaS) tech space
• Join a mission-driven company that is transforming the industry by changing the way customers use API creation within business-critical processes.
• Career development and mentorship
• A flexible, remote-friendly company with personality and heart

Jitterbit is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.