Sr. Customer Success Manager

Ursus; Brasil; Teletrabalho; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A leading creative software company is seeking a Customer Success Manager to lead customer initiatives and drive adoption of Experience Cloud products. Candidates must have over 10 years of experience in SaaS and digital marketing, showcasing strong communication and organizational skills. This role offers flexible remote work options for candidates in EST or CST time zones.

Serviços

Flexible remote work options

Career advancement opportunities

Qualificações

• 10+ years of Customer Success experience in Software as a Service (SaaS) and Digital Marketing.
• Proven track record of delivering measurable outcomes with customer success.
• Exceptional organizational, verbal, and written communication skills.

Responsabilidades

• Lead customer-facing initiatives for mutual success plans.
• Serve as the main point of contact throughout the customer lifecycle.
• Drive adoption of Experience Cloud products leveraging data insights.

Conhecimentos

Customer Success experience in SaaS

Strong communication skills

Organizational skills

Interpersonal skills

Ferramentas

Digital marketing software

Data platforms

Descrição da oferta de emprego

Employer Industry: Creative Software

Why consider this job opportunity:

• Salary up to $54/hr
• Opportunity for career advancement and growth within the organization
• Flexible remote work options available for candidates in EST or CST time zones
• Work with leading innovators in digital marketing and customer experience
• Engage in a collaborative environment that values innovative ideas and creativity

What to Expect (Job Responsibilities):

• Lead customer-facing initiatives to develop and execute mutual success plans and engagement strategies
• Serve as the main point of contact throughout the customer lifecycle, defining measurable success plans and ensuring effective communication
• Drive the adoption of Experience Cloud products by leveraging data insights and tracking progress
• Foster innovation by sharing industry thought leadership and identifying new customer use cases
• Collaborate with internal teams to address customer risks and implement 'get well' plans

What is Required (Qualifications):

• 10+ years of Customer Success experience in Software as a Service (SaaS) and Digital Marketing
• Proven track record of driving customer success and delivering measurable outcomes
• Strong communication and interpersonal skills for effective conflict resolution and partnership cultivation
• Exceptional organizational, presentation, and communication skills, both verbal and written
• Existing knowledge of digital marketing software, data platforms, and customer journey management

How to Stand Out (Preferred Qualifications):

• Experience with program management within large organizations
• Validated experience in account planning and facilitating executive meetings and workshops
• Ability to lead executive-level discussions and presentations
• Flexibility to travel approximately 20%

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.