Sr. Business Information Analyst

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Summarized Purpose:

The Sr. Business Information Analyst leads discussions with the business to identify Key Performance Indicators to provide insights into performance. Is accountable for the timely and accurate production of reports and may be allocated as Metrics Lead to key initiatives to measure improvements.

Provides guidance and support for complex ad hoc queries and demonstrates a strong understanding of the industry and associated benchmarks, using this knowledge to provide valuable insight into performance.

Essential Functions

• Performs exploratory data analysis to surface data and identify trends. Performs review on completed deliverables before sending to customer.
• Takes ownership for achieving deliverables within the specified time period and provides regular updates to leadership.
• Implements standard processes & practices in support of various systems and tools.
• Liaises with management to understand function specific metrics and how they map to senior leadership metric reporting.
• Provides metrics support for ad hoc initiatives, including process improvement & associated training.

Job Complexity

• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.

Job Knowledge

• Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
• Determines methods and procedures on new assignments, collaborating with other analysts as required. Exercises judgment in selecting methods, techniques and evaluation criteria for acquiring results.
• Builds formal networks with key internal personnel outside own area of expertise.

Qualifications:

• Education and Experience: Bachelor's degree or equivalent and relevant formal academic / vocational qualification.
• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 6+ years).
• In some cases, a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills and Abilities:

• Excellent organizational skills with strong attention to detail for production of high-quality deliverables; capable of effectively managing multiple assignments with challenging timelines.
• Advanced expertise with data extraction, manipulation, and analysis using SQL and PowerBI.
• Experience with ad-hoc reports.
• Excellent investigative and analytical skills utilizing statistical and data science techniques; high proficiency with MS product suite (e.g. Excel, Powerpoint, Word) with expert knowledge of Excel.
• Strong communication skills in English, able to simplify complex topics for various collaborators.
• Excellent command of visualization tools; ability to bring to bear visualization tools and techniques to impact fully communicate insights.
• Strong interpersonal and negotiation skills; capable of persuading, influencing cross-functional teams; capable of motivating and integrating team members.
• Capable of providing training and facilitation for new users on processes, procedures and systems; capable of learning new software and systems.

Management Role:

No management responsibility

Working Conditions and Environment:

• Intense concentration needed.
• Must pay constant attention to detail-visual, mental.
• Must be able to multi-task constantly.
• Frequent interaction with internal customers required.
• Long, varied hours required occasionally.