Sr. Bilingual Customer Service Representative | Campinas/SP

0146 Diversey BR Inds. Quimica; Campinas; Híbrido; BRL 90 000 - 130 000; Tempo integral

Resumo da oferta

Solenis in Campinas, Brazil is seeking a Sr. Bilingual Customer Service Representative to coordinate order-to-cash activities, communicate with customers and field teams, and support North American operations.

You will own customer issues, process orders accurately, and liaise with Sales and other departments. Fluency in English and French, strong written/verbal skills, and at least 5 years in CS/AM are required; a high school diploma or higher education is preferred.

Qualificações

• Fluency in English and French with exceptional written and verbal communication skills.
• High school diploma or equivalent; technical or higher education preferred.
• More than 5 years of relevant experience in Customer Service and/or Account Management is desirable.

Responsabilidades

• Establish open communication with customers and field teams to ensure changes or impacts on customer expectations are communicated timely.
• Handle incoming calls related to customer needs and expectations.
• Take ownership of customer issues and resolve them within KPIs, coordinating with other departments as needed.
• Serve as the main contact for Sales regarding order and distribution matters; process orders accurately and promptly.

Conhecimentos

English and French fluency

5+ years experience

Formação académica

High school diploma

Ferramentas

SAP

Salesforce

Microsoft Office

Gmail

Google documents

Descrição da oferta de emprego

Position

Sr. Bilingual Customer Service Representative

Work Location

Campinas/SP

Work Model

Hybrid

Key Responsibilities

Establish open communication with customers and field teams to ensure any changes or impacts on customer expectations are communicated in a timely manner (e.g., shortages, price or SKU discrepancies, etc.). Handle incoming calls related to customer needs and expectations. As customer issues arise, take ownership of concerns and resolve them within Key Performance Indicators (KPIs), coordinating with other departments when necessary to ensure complete customer satisfaction. Address customer concerns with an ownership mindset, identifying root causes and communicating with stakeholders to prevent similar issues in the future. Serve as the main point of contact for the Sales team regarding all matters related to the order and distribution process. Process orders accurately and promptly, noting any special instructions.

Main Activities

Accurately and promptly report Day-In-The-Life updates to ensure the order-to-cash process is completed. Promote and expand company products through cross-selling and up-selling techniques. Support other areas of the business as needed, including providing backup support to other team members. Communicate frequently with management to provide updates on account progress, product and portfolio development, and escalation of issues or concerns. Recommend and implement improvements to existing processes. Actively participate in relevant meetings to identify ways to enhance the service offered to internal and external customers. Maintain open lines of communication via phone/email with Account Managers to ensure full visibility of key customer issues.

Technical Requirements

Fluency in English and French, with exceptional written and verbal communication skills. High school diploma or equivalent; technical or higher education preferred. More than 5 years of relevant experience in Customer Service and/or Account Management is desirable. Digital literacy (SAP, Salesforce, Microsoft Office, Gmail, and Google documents). Ability to arrive on time and complete full shifts (as coverage for multiple time zones may require working as late as 7:00 PM Eastern Standard Time). High-speed internet access for occasional work-from-home days. Availability to work on local holidays to support North American operations.

Behavioral Requirements

Proactiveness Assertive communication Organization and discipline Ethical conduct and integrity

Sobre a Solenis

Somos uma indústria química que diariamente se propõe a resolver desafios complexos no tratamento de água, melhoria de processos e de higiene para clientes nos mercados de consumo, industrial, institucional, alimentos e bebidas e água de piscinas e spas, por meio de pessoas, experiência e tecnologia. Somos líderes globais na produção e aplicação especialidades químicas com foco no fornecimento de soluções sustentáveis para setores com uso intensivo de água, incluindo os mercados de consumo, industrial, institucional, de alimentos e bebidas, e de água de piscinas e spas. Nossa missão é ser um parceiro e entregar valor ao resolver desafios operacionais e de sustentabilidade com as pessoas certas, a experiência certa e a tecnologia certa com soluções que ajudam a preservar os recursos naturais e promovem ambientes mais limpos e seguros Na Solenis você encontrará um excelente ambiente de trabalho, com autonomia, desafios e oportunidades de crescimento. Valorizamos a diversidade e estamos na constante caminhada para nos tornarmos uma empresa mais diversa e inclusiva a cada dia, isso reflete-se em nossos processos seletivos. Reforçamos que todas as pessoas são bem-vindas, independente de gênero, raça, orientação sexual, identidade de gênero, idade, deficiência ou qualquer outra característica.

Company Advantages

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation; comprehensive benefits, including medical, dental and vision insurance and a 401(k) plan; and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or in the field, consider joining our team.

Equal Opportunity Statement

Solenis is proud to be an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against on the basis of disability.

Company Profile

Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree. For additional information about Solenis, please visit www.solenis.com or follow us on social media.