Specialist, Sales Support

Minacs; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

Une entreprise internationale recherche un Spécialiste en Support des Ventes pour optimiser la performance de l'équipe commerciale au Brésil. Ce rôle implique d'auditer les interactions de vente, développer des formations adaptées, et créer des rapports de métriques pour la direction. Vous serez un acteur clé pour améliorer la satisfaction client et les standards de vente à travers l'organisation.

Qualificações

• 2+ ans d'expérience dans un rôle d'assurance qualité dans un environnement axé sur les ventes.
• Compétences avancées en CRM, surtout Salesforce et HubSpot.
• Capacité à travailler de manière autonome avec une approche proactive.

Responsabilidades

• Auditer et évaluer les appels de vente et les communications selon les normes de l'entreprise.
• Développer des stratégies d'amélioration de la qualité basées sur des résultats d'audit.
• Travailler en étroite collaboration avec les directeurs des ventes pour affiner les processus de vente.

Conhecimentos

Compétences analytiques

Attention aux détails

Problèmes de résolution

Ferramentas

Salesforce

HubSpot

Descrição da oferta de emprego

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Job Title:

Specialist, Sales Support

Job Description

The Sales Support Specialist provides support to the internal and external sales team by relieving them of administrative or related work. Uses intermediate to advanced level of knowledge of product and service offerings to support customers and sales teams.

Enhance the effectiveness of the sales process by ensuring the highest standards of sales quality are consistently met across our Brazilian operations. This involves monitoring, evaluating, and training to optimize sales performance and client satisfaction.

You will

• Audit and evaluate sales calls and communications to ensure compliance with company standards and regulatory requirements.

• Develop quality improvement strategies based on audit findings, focusing on enhancing customer experience.

• Provide constructive feedback and tailored training sessions to the sales team based on identified gaps.

• Work closely with sales managers to refine sales processes and implement best practice guidelines.

• Compile detailed reports on quality assurance metrics for senior management review.

You have

• 2+ years of experience in a quality assurance role within a sales-driven environment.

• Strong analytical skills with exceptional attention to detail.

• Proficiency in Portuguese and advanced skills in CRM software, such as Salesforce and HubSpot.

• Ability to work independently with a proactive approach to problem-solving and process enhancement.

Location:

BRA SAO PAULO Rua Tagipuru, 906 Barra Funda

Language Requirements:

Brazilian Portuguese (Required), English (Required), Spanish (Required)

Time Type:

Full time

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