(Spanish and English) Customer Success Specialist (Brazil, remote)

SupportYourApp; São Paulo; Teletrabalho; BRL 160.000 - 241.000; Tempo integral

Resumo da oferta

A leading support services company seeks a Customer Success Specialist to provide comprehensive customer support. This remote role requires fluent Spanish and B2-level English, along with 1–2 years of experience in customer success. The ideal candidate will engage directly with customers, assist in onboarding, and develop strategies to enhance user satisfaction. Enjoy a flexible schedule and a people-first management approach.

Serviços

Flexible schedule

Opportunity to work fully remotely

Inclusive international environment

Good bonuses for referring friends

Paid intensive training

Qualificações

• At least 1–2 years of experience in customer success-related roles.
• Comfortable using digital tools and technology.

Responsabilidades

• Provide support as a trusted advisor via various channels.
• Assist and onboard new customers.
• Develop digital marketing strategies.
• Ensure smooth customer engagement through proactive outreach.

Conhecimentos

Fluent Spanish (at least C1)

English B2

Strong digital marketing knowledge

Experience in e-commerce

Project management experience

Ferramentas

Zoom

Intercom

Mixpanel

Hubspot

G-Suite

Descrição da oferta de emprego

Overview

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 💛

What you will do:

• Provide support as a trusted advisor for customers via emails, chats, social media, and video calls
• Assist and onboard new customers
• Develop digital marketing strategies
• Provide weekly, bi-monthly, or monthly strategic guidance to customers
• Ensure smooth customer engagement through proactive outreach
• Offer best practices on product usage and marketing strategies
• Keep customers updated on product releases and new features
• Identify and escalate issues to the appropriate teams

What you need to succeed in this role:

• Fluent Spanish (at least C1) and English B2
• At least 1–2 years of experience in customer success-related roles
• Strong digital marketing knowledge
• Experience in e-commerce, SaaS, project management, or marketing
• Comfortable using Zoom, Intercom, Mixpanel, Hubspot, G-Suite, and e-commerce platforms
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a plus:

• Sales experience
• Previous experience as an Account Manager

Benefits and Perks:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.