Source to Pay Technology Consultant

ServiceNow; São Paulo; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

An established industry player is seeking a Customer Outcomes Senior Technical Consultant to drive innovative S2P solutions on the ServiceNow Platform. In this pivotal role, you will leverage your extensive experience to configure workflows that enhance customer experiences, ensuring long-term success through strategic design and collaboration. This position offers the opportunity to work flexibly, with a focus on integrating AI into processes and guiding clients through complex challenges. Join a team that values inclusivity and diverse backgrounds, making a real impact in the world of technology.

Qualificações

• Experience integrating AI into work processes and decision-making.
• ServiceNow certifications in aligned workflows are required.

Responsabilidades

• Design and deliver ServiceNow S2P solutions based on best practices.
• Participate in workshops to assess and establish future-state processes.

Conhecimentos

AI Integration

Project Management

Collaborative Work

Problem Solving

ServiceNow Certifications

Advanced English Skills

Formação académica

8+ years in Professional Services

Ferramentas

ServiceNow Platform

Descrição da oferta de emprego

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

The Customer Outcomes Senior Source to Pay Technical Consultant is responsible for configuring the ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide solutions that achieve customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements.

1. Participate in workshops with customers to assess current processes and establish future-state processes.
2. Design and deliver ServiceNow S2P solutions with a technical architecture designed for long-term success, following ServiceNow technical standards and leading practices.
3. Provide oversight and unit testing of code developed by partner or customer employees.
4. Advise customers on leveraging ServiceNow Platform capabilities to improve their business processes.
5. Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
6. Provide feedback to product development to improve the product based on customer experiences.
7. Maintain skills and certifications on S2P solutions.

Explore Customer Service videos!

https://www.youtube.com/watch?v=QAF7cpqQ3es

Qualifications

To be successful in this role you have:

1. Experience in leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving. This includes using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact. 8+ years experience in a professional services organization or equivalent education/experience.
2. Ability to travel up to 50%.
3. Creative with the ability to run projects independently.
4. Success in driving complex issues through analysis and resolution.
5. Experience working collaboratively.
6. ServiceNow certifications in aligned workflows.
7. Advanced English skills.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed work environment with flexibility and trust. Work personas (flexible, remote, or required in-office) are categories assigned based on the nature of work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration regardless of race, color, creed, religion, sex, sexual orientation, national origin, age, disability, gender identity or expression, marital status, veteran status, or any other protected category. Applicants with arrest or conviction records will be considered in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require accommodations to complete any part of the application process, please contact [e-mail].

Export Control Regulations

Positions requiring access to controlled technology may need export control approval from government authorities. Employment is contingent upon obtaining any necessary export licenses or approvals.

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