Software Quality Assurance Tester

Powerfront Inc. ( is an international SaaS provider and the creatorof the INSIDE Customer Visual Engagement Platform. For the firsttime, retailers can view their online store or website LIVE inreal-time; track customers’ behavior, and interact when it matters themost. Our Portfolio includes leading brands such as Gucci, Valentino,Staples, Rooms To Go, Sephora and more.

We are adedicated, passionate, and close-knit team with technology runningthrough our veins. Powerfront is a strategic technology partner thattransforms the way companies run their customer engagement strategies.A career at Powerfront is exciting, challenging and rewarding.

We are looking for a highly motivatedgame-changer to join our Quality Assurance team. This dynamicself-starter is someone who:

• Is innovative andanalytical with a passion for utilizing their knowledge to improveoperational efficiency.
• Has strong planning andorganizational skills that will push the team forward with the latesttechnologies and best practices.
• Is skilled inproblem solving and can resolve software issues before client impact.
• Has strong communication skills and can effectivelywork with both internal teams and external clients.

Key Responsibilities

• Ensuresthat software applications meet business requirements and systemgoals.
• Can reproduce and provide STR for bugs reported byClients and Client Relations Specialists.
• Can execute bugInvestigations and bug tracking.
• Communicates Bugs and Fixesto Developers and Digital Producers.
• Provides Support forClient Relations team and Clients.
• Executes testing for new applications, products,and/or enhancements throughout development life cycles.
• Liaises with clients - must be strategic in approach andfocused on business requirements.
• Spots problems/bugs ourengineers may have missed, before they reach our customers.
• Understands the technology from a user standpoint andeffectively answers customer questions.
• Communicates withcustomers regarding quality related issues and complaints.
• Identifies any patterns or trends of support and/orperformance issues and proactively leads discussions to remedy them.
• Follows established processes for defect tracking andreporting, including logging defects in a detailed and reproducibleway.
• Represents QA on cross-functional project teams.
• Ensures that software meets functional requirements, systemcompliance, and interface specifications are met and implementedsuccessfully.
• Analyzes formal test results in order todiscover, document and resolve defects, bugs, errors, configurationissues, and interoperability flaws.
• Works with thedevelopment team to ensure that software meets quality standards.
• Ensures that the product satisfies the product requirementsand meets end-users’ expectations.
• Communicates effectivelywith internal teams to identify system requirements and defects.
• Investigates customer complaints and product issues.
• Identities, records, documents thoroughly and tracks bugs.
• Monitors efforts to resolve product issues and trackprogress.
• Identifies procedures and scenarios for the qualitycontrol of products and services.
• Spots areas for improvementto enhance the product's efficiency.

KeyRequirements

• Bachelor’s degree in Computer Science,MIS, or related field; or equivalent work experience.
• Minimum2-3 years of software/application testing.
• Experience withsoftware automation test tools, software design methodologies,automation frameworks platforms, and related systems and technologies.
• Experience with Microsoft Office, Jira, Azure DevOps is aplus.
• 5+ years of Quality Assurance testing experience in aweb application environment testing User Interfaces, Web services.
• Well-developed testing experience/solid troubleshootingskills.
• Solid understanding of QA testing methodologies, testphases, test plans, test scenarios development techniques and defectsmanagement.
• Demonstrated ability to work within deadlines.
• Excellent verbal and written communication.
• Equippedwith acute attention to detail; able to quickly identify problems andmistakes.
• Organized and able to juggle multiple deadlines andprojects.
• A creative problem solver and systems thinker.

Summary of Benefits

• Adynamic & forward-thinking organization revolutionizing retailtechnology
• A virtual workforce, remote but highly interactiveand collaborative
• Competitive salary and benefits
• Bea part of an amazing culture with a high client and staff retention
• Take pride in partnering with the most prestigious brands inthe world
• Career progression and longevity

About Powerfront

Powerfront is a leadingprovider of customer engagement technology and solutions. Thecompany’s proprietary engagement software INSIDE provides real-timeactionable intelligence that beautifully orchestrates an expandingecosystem of communication platforms that has transformed the onlineretail experience.

INSIDE can be leveraged in avariety of configurations to meet customers’ needs. Its openarchitecture enables customers in the luxury retail, fashion, travel,automotive, finance, and government sectors to easily deploy directconnections to their end-users while leveraging the power of datavisualization and AI to drastically improve operational efficiency andeffectiveness.

Note: The purpose ofthis profile is to provide a general summary of essentialresponsibilities for the position and is not meant as an exhaustivelist. Assignments may differ for individuals within the samerole-based on business conditions, departmental need, or geographiclocation. Powerfront provides equal employment opportunities (EEO) toall employees and applicants for employment without regard to race,color, religion, sex, national origin, age, disability, or genetics.