Social Media CRM Specialist

SAMY Latam; São Paulo; On-site; BRL 30,000 - 40,000; Full time

Benefits offered by this job

Work with top global brands.

Creative and ambitious team.

Your birthday off

Job summary

A prominent marketing agency based in Brazil is seeking a social media manager to oversee interactions across multiple platforms like Instagram, Facebook, and TikTok. The role requires 1–2 years of experience in social media and digital marketing, familiarity with management tools such as Sprinklr, and strong written communication skills. The position offers a hybrid work environment and unique benefits like your birthday off, alongside the chance to work with top global brands.

Qualifications

• 1–2 years of experience in social media, community management, digital marketing, or related roles.
• Experience managing social media interactions across multiple platforms.
• Ability to identify trends and engagement opportunities in real time.

Responsibilities

• Perform adjustments on the Sprinklr platform to enhance data collection.
• Create proactive interactions with influencers and brands.
• Manage social media channels for the client and report daily activities.

Skills

Social media management

Community management

Digital marketing

Written communication skills

Analytical mindset

Tools

Sprinklr

Social media management platforms

Job description

About Samy

SAMY is a global network of independent marketing and communications agencies, using research, technology, strategy, creativity, and performance to deliver impactful, data-driven solutions and drive growth for brands. With over 1000 employees in 15+ offices across 18 countries (Europe, U.S., Latin America) and operating in 55 markets, SAMY serves over 100 leading clients, specializing in award‑winning, end-to-end digital campaigns.

Mission

Support the day‑to‑day management of social media activity by monitoring interactions, creating relevant engagement opportunities, assisting with platform adjustments in Sprinklr, and helping deliver insights that contribute to brand performance and client communication.

Job Functions

• Perform adjustments on the Sprinklr platform, including the creation of categorization filters for data collection.
• Create proactive interactions with influencers, brands, and trending topics related to the core business.
• Manage interactions across the client’s social media channels, including Facebook, Instagram, TikTok, X, LinkedIn, and YouTube.
• Communicate daily social media activities to the client, identifying and presenting relevant engagement opportunities.
• Support the development of monthly reports by providing insights and data derived from daily response activities.

Skills Requirements

• 1–2 years of experience in social media, community management, digital marketing, or related roles
• Experience managing social media interactions across platforms such as Instagram, Facebook, TikTok, X, LinkedIn, and YouTube
• Familiarity with social media management tools, ideally Sprinklr or similar platforms
• Ability to identify trends, engagement opportunities, and relevant conversations in real time
• Strong written communication skills and attention to detail
• Analytical mindset, with the ability to translate daily activity into useful insights and reporting inputs
• Proactive attitude and ability to work in a fast‑paced environment

Benefits

• Work with top global brands.
• Be part of a creative, ambitious, and passionate team.
• Location: Brazil
• International company
• Your birthday off
• Hybrid work