SMB Account Manager, Elevate (Brazil) - Global Business Solutions

TikTok; Região Geográfica Intermediária de São Paulo; Presencial; BRL 80.000 - 100.000; Tempo integral

Resumo da oferta

TikTok is seeking an SMB Account Manager to support sales and provide top-tier customer service. The role involves client communication, partnership development, and utilizing data for strategic solutions. Successful candidates will have digital marketing experience and a strong customer focus in a dynamic environment.

Qualificações

• 3 years of experience in digital marketing or eCommerce.
• Strong understanding of advertising operations.
• Proficient in Spanish & English.

Responsabilidades

• Drive the TikTok SMB business by developing partnerships.
• Ensure highest level of sales and operational customer service.
• Educate clients on TikTok products and best practices.

Conhecimentos

Digital Marketing

eCommerce

Data Analytics

Client Relationship Management

Sales Strategy

Descrição da oferta de emprego

SMB Account Manager, Elevate (Brazil) - Global Business Solutions

SMB Account Manager, Elevate (Brazil) - Global Business Solutions

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Responsibilities
About the team:
TikTok's SMB team aims to help businesses, agencies and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered! From designing scaled sales and service delivery programs to ensuring our customers have tailored tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok, no matter how big or small.

About the role:
The SMB Account Manager will be a crucial member of a growing team that will support sales in meeting its objectives and providing best in class customer service to clients. This role is responsible for partnering with the SMB clients and internal stakeholders to drive revenue by negotiating and optimizing complex opportunities and use data and analytics to build a consultative solution for our customers. The SMB Account Manager will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to help shape and leverage scalable solutions to grow and support SMB customers.

Responsibilities:
• Drive the TikTok SMB business and revenue by developing partnerships with SMB clients and agencies.
• Ensure that our clients receive the highest level of sales and operational customer service.
• Update clients on TikTok products and developments and educate clients and agencies on best practices.
• Use a consultative approach by offering strategic media solutions with all clients.
• Develop and implement best practices for client interaction, sales and services.
• Create persuasive sales presentations using market trends and case studies.
• Create compelling sales propositions utilizing internal and external data for respective regions.
• Liaise with cross-functional teams on structuring and executing operational and strategic initiatives.

Qualifications
Minimum Qualifications
• 3 years of experience in digital marketing or eCommerce
• Understanding of the overall advertising operations and a strong understanding of the market
• Experience owning and delivering quantitative targets
• Ability to translate data into clear narratives, operational strategies, and recommendation
• Ability to manage adaptable and scalable processes.
• Proficient in Spanish & English both verbally & written (due to the business requirement in the region)

Preferred Qualifications
• Comfort with ambiguity and demonstrated ability to creatively and effectively fill operational "white space" to drive results
• Experience prioritizing and managing tasks effectively within a fast-paced environment while maintaining strict attention to detail
• Strong verbal and written communication skills, ability to effectively translate technical language to non-technical stakeholders
• Strong implementation skills in adherence to structured programs

About ByteDance Brazil
ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok.


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.


TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Entertainment Providers

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