Site Reliability Engineer (Middle) ID38916

AgileEngine; São José dos Campos; Híbrido; BRL 80 000 - 100 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Professional growth opportunities

Competitive USD-based compensation

Flexible schedule

Budgets for education and fitness

Resumo da oferta

A leading software company is seeking a Mid-Senior AWS Cloud Engineer in São José dos Campos, Brazil. The role involves managing alerts, providing 24×7 support, and deploying to EKS/K8s. Candidates should have over 2 years of experience in AWS Cloud Engineering, proficiency with Datadog, and strong communication skills. The position offers flexible working options and contributions towards professional growth.

Qualificações

• 2+ years of professional experience.
• Experience working with Datadog.
• Hands-on experience with AWS as a Cloud Engineer.
• Good understanding of AWS IAM roles and policies.
• Experience logging AWS resources with CloudWatch.
• Excellent communication skills, both written and verbal.

Responsabilidades

• Manage alerts and check systems.
• Provide 24×7 on-call support for critical SaaS events.
• Document issues and remediation steps.
• Deploy to EKS/K8s cluster using Terraform and Helm.
• Collaborate with teams to ensure high-level support.

Conhecimentos

AWS Cloud Engineering

Datadog

EKS/Terraform/Helm

Docker and Docker Swarm

Bash and/or Python scripting

REST APIs

Grafana and Prometheus

Linux Environment

Customer-facing communication

Descrição da oferta de emprego

Overview

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

WHY JOIN US If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!

What you will do

• Shift: Monday – Thursday 8AM – 7PM PST (11AM – 10PM EST) with rotating on-call
• On-call shifts: every 6 weeks, for one week as primary responder and the next week as secondary
• Manage alerts daily, check systems, and escalate issues as needed
• Be part of a team that provides 24×7 on-call support for critical SaaS events
• Be available in case of emergencies when team members are not available or need help
• Document issues and remediation steps
• Proactively create appropriate monitors in the EKS/K8S ecosystem
• Deploy to EKS/K8s cluster using Terraform and Helm
• Learn and maintain existing infrastructure running under Docker Swarm
• Improve existing infrastructure health by implementing checks and scripts to correct known issues
• Maintain and develop deployment code
• Automate manual tasks
• Implement/integrate new technologies in our Cloud Infrastructure
• Collaborate with other teams and departments to provide the highest level of support and assistance
• Apply a real customer focus when planning deployments/updates, having the customer in the forefront of the mind, and considering the impact on them before making changes
• Work closely with Support, Customer Success, Migration, and Professional Services teams to provide the best in class SaaS service to our customers
• Perform RCA and take necessary corrective actions to prevent recurrence of issues
• Create and assign alert-related actions to the appropriate team after the investigation
• Handle support requests for environment-specific actions
• Identify and provide automation requirements to improve RCA

MUST HAVES

• 2+ years of professional experience
• Experience working with Datadog
• Hands-on experience as an AWS Cloud Engineer
• Working knowledge of EKS/Terraform/Helm
• Working experience with Docker and Docker Swarm
• Good understanding of AWS IAM roles and policies
• Experience logging and monitoring AWS resources using CloudWatch logs
• Experience working in a Linux environment
• Proficient in Bash and/or Python scripting
• A strong understanding of web technologies such as REST APIs
• Working experience with monitoring solutions, such as Grafana and Prometheus
• Excellent oral and written communication skills
• Customer-facing communication skills to effectively explain issues and RCAs to them
• Experience in Product/Application Support for SaaS-based products
• Understanding of APIs, Databases, Systems Architecture, and Design
• Designing, implementing, and operating in a DevSecOps environment
• Excellent communication skills, both written and verbal
• Ability to work independently as well as within a collaborative environment
• A technical aptitude with the desire to learn new and evolving technologies
• Upper-Intermediate English level

NICE TO HAVES

• Experience with GCP or Azure
• Certifications: AWS Certified DevOps Engineer – Professional or AWS Certified Advanced Networking Specialty

PERKS AND BENEFITS

• Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps
• Competitive compensation: Competitive USD-based compensation and budgets for education, fitness, and team activities
• A selection of exciting projects: Projects with modern solutions development and top-tier clients including Fortune 500 enterprises
• Flextime: Flexible schedule with options to work from home or office to suit your productivity

Seniority level

• Mid-Senior level

Employment type

• Full-time

Industries

• IT Services and IT Consulting

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