Site Reliability Engineer

HCL Technologies Limited; São Paulo; Presencial; BRL 150 000 - 230 000; Tempo integral

Resumo da oferta

HCL Technologies Limited in São Paulo, Brazil, is seeking a DevOps Engineer to strengthen production support and drive incident resolution using structured incident response processes.

You will perform deep-dive troubleshooting, implement automation, optimize CI/CD pipelines, and monitor systems with Dynatrace, Kibana, and Splunk, coordinating with CES, Support and Engineering teams.

Qualificações

• Deep experience in DevOps and Production Support.
• Experience in automation and CI/CD practices.
• Familiarity with cloud platforms (GCP, AWS or Azure).
• Hands-on experience with monitoring tools such as Dynatrace, Kibana and Splunk.

Responsabilidades

• Handling major incidents via CIRS-like processes and providing frequent updates until resolution.
• Performing deep-dive application troubleshooting and identifying preventive actions.
• Managing CIRS-related requests including deployments, feature toggles, and data fixes.
• Following up on major production incidents and coordinating with cross-functional teams.
• Enhancing monitoring capabilities using tools like Dynatrace, Kibana, and Splunk.
• Writing and improving monitoring scripts and alerts based on incident learnings.
• Handling customer escalations and coordinating with Support & Engineering teams.
• Supporting planned activities and responding to ad-hoc requests from CES teams.

Conhecimentos

DevOps

Production Support

Automation & CI/CD

Cloud Platforms

Troubleshooting

Communication & Coordination

Ferramentas

Dynatrace

Kibana

Splunk

Descrição da oferta de emprego

• Handling major incidents via CIRS (Critical Issue Response System) and providing frequent updates until resolution.
• Performing deep-dive application troubleshooting and identifying preventive actions.
• Managing CIRS-related requests including deployments, feature toggles, and data fixes.
• Following up on major production incidents and coordinating with cross-functional teams.
• Enhancing monitoring capabilities using tools like Dynatrace, Kibana, and Splunk.
• Writing and improving monitoring scripts and alerts based on incident learnings.
• Handling customer escalations and coordinating with Support & Engineering teams.
• Supporting planned activities and responding to ad-hoc requests from CES teams.

Requirements and Qualifications:

• Deep experience in DevOps and Production Support.
• Experience in automation and CI/CD practices.
• Familiarity with cloud platforms (GCP, AWS, or Azure preferred).
• Hands-on experience with monitoring tools such as Dynatrace, Kibana, Splunk.
• Strong troubleshooting skills and ability to deep dive into application issues.
• Excellent communication and coordination skills across teams.