Site Reliability Engineer

HCL Technologies Limited

São Paulo

Presencial

BRL 150 000 - 230 000

Tempo integral

Há 3 dias
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Resumo da oferta

HCL Technologies Limited in São Paulo, Brazil, is seeking a DevOps Engineer to strengthen production support and drive incident resolution using structured incident response processes.

You will perform deep-dive troubleshooting, implement automation, optimize CI/CD pipelines, and monitor systems with Dynatrace, Kibana, and Splunk, coordinating with CES, Support and Engineering teams.

Qualificações

  • Deep experience in DevOps and Production Support.
  • Experience in automation and CI/CD practices.
  • Familiarity with cloud platforms (GCP, AWS or Azure).
  • Hands-on experience with monitoring tools such as Dynatrace, Kibana and Splunk.

Responsabilidades

  • Handling major incidents via CIRS-like processes and providing frequent updates until resolution.
  • Performing deep-dive application troubleshooting and identifying preventive actions.
  • Managing CIRS-related requests including deployments, feature toggles, and data fixes.
  • Following up on major production incidents and coordinating with cross-functional teams.
  • Enhancing monitoring capabilities using tools like Dynatrace, Kibana, and Splunk.
  • Writing and improving monitoring scripts and alerts based on incident learnings.
  • Handling customer escalations and coordinating with Support & Engineering teams.
  • Supporting planned activities and responding to ad-hoc requests from CES teams.

Conhecimentos

DevOps
Production Support
Automation & CI/CD
Cloud Platforms
Troubleshooting
Communication & Coordination

Ferramentas

Dynatrace
Kibana
Splunk

Descrição da oferta de emprego

  • Handling major incidents via CIRS (Critical Issue Response System) and providing frequent updates until resolution.
  • Performing deep-dive application troubleshooting and identifying preventive actions.
  • Managing CIRS-related requests including deployments, feature toggles, and data fixes.
  • Following up on major production incidents and coordinating with cross-functional teams.
  • Enhancing monitoring capabilities using tools like Dynatrace, Kibana, and Splunk.
  • Writing and improving monitoring scripts and alerts based on incident learnings.
  • Handling customer escalations and coordinating with Support & Engineering teams.
  • Supporting planned activities and responding to ad-hoc requests from CES teams.
Requirements and Qualifications:
  • Deep experience in DevOps and Production Support.
  • Experience in automation and CI/CD practices.
  • Familiarity with cloud platforms (GCP, AWS, or Azure preferred).
  • Hands-on experience with monitoring tools such as Dynatrace, Kibana, Splunk.
  • Strong troubleshooting skills and ability to deep dive into application issues.
  • Excellent communication and coordination skills across teams.
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