Mới Shopping Mall Operation & Leasing Manager (F&B Category)

Lotte Mall West Lake Hanoi; Ibiúna; Presencial; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

An established industry player is seeking a dynamic Shopping Mall Operation & Leasing Manager for their F&B category. This role involves leading sales activities for nearly 60 brands, ensuring operational excellence, and fostering tenant relationships. You will supervise hygiene and safety standards, manage stock levels, and collaborate with various teams to enhance customer experiences. If you have a passion for retail management and a knack for developing effective strategies, this is a fantastic opportunity to make a significant impact in a vibrant shopping environment.

Qualificações

• 5+ years of experience in retail or mall management.
• Strong understanding of F&B operations and leasing.

Responsabilidades

• Supervise hygiene and safety standards for F&B tenants.
• Manage stock availability and coordinate with tenants.
• Oversee brand staff performance and customer service.

Conhecimentos

Customer Service

Stock Management

Facility Coordination

Brand Staff Supervision

Market Supervision

Sales Strategy Development

Formação académica

Bachelor's Degree in Business Management

Experience in Retail Management

Descrição da oferta de emprego

Shopping Mall Operation & Leasing Manager (F&B Category)

Lotte Mall West Lake Hanoi is currently seeking a Floor Operation & Leasing Manager to lead and manage all sales activities for the F&B segment with nearly 60 brands. Responsibilities include networking and supporting tenants, managing brand staff, supervising the floor, participating in the fitting-out process, promoting sales through events coordinated with brands, and controlling brand revenue.

RESPONSIBILITIES

1. Floor Checking: Supervise hygiene, technical, and safety standards in Front of House (FOH), Back of House (BOH), and warehouse areas (if any) of F&B tenants. Address operational issues during working hours.
2. Stock Management: Keep track of stock availability for display and sales, and coordinate with tenants to ensure stock sufficiency.
3. Brand Staff Supervision: Oversee brand staff services, review performance, and coordinate with tenants for staff management according to Lotte’s regulations.
4. Customer Service: Collaborate with the Customer Service team to train and supervise brand staff, and handle customer complaints following mall regulations.
5. Facility Coordination: Work with Facility Management and Design teams to ensure mall facilities and utilities meet standards.

F&B Leasing Management

1. Market Supervision: Monitor the retail market to develop a list of potential vendors in the F&B category.
2. Tenant Relations: Maintain and build partnerships with current and prospective tenants, evaluate business performance, and develop strategies.
3. Lease Policies: Develop, negotiate, and finalize T&C policies, Tenancy Agreements, and MOUs with tenants.
4. Contract Management: Manage lease extensions or terminations, and handle related procedures.
5. Support Requests: Address tenant requests related to T&C and lease contracts during contract execution.
6. Operational Evaluation: Assess brand performance to plan replacements, maximize profits, and enhance the company's image.
7. Marketing & Promotions: Update on marketing campaigns, guide staff to develop and implement marketing plans with tenants.
8. Pop-up Stores: Propose and lease common areas for trending pop-up stores, collaborating with other departments for setup and opening.
9. Sales Campaigns: Work with Sales Planning Team to organize marketing campaigns to increase sales and attract customers.
10. Sales Supervision: Monitor sales performance and develop sales strategies for underperforming brands.

Tenants Operation

1. Fitting-Out: Supervise tenants during fire-fighting works, including design, approval, construction, and inspections, ensuring compliance with laws and mall standards.
2. Payment & Sales: Collaborate with Finance to manage contractual and operational financial issues; oversee and confirm brand sales modifications.