Shopify Support Developer (Junior) ID33280

Posted On 03/21/2025

Job Information

City: Porto Alegre

State/Province: Rio Grande do Sul

Postal Code: 90000-000

Industry: IT Services

Job Description

AgileEngine is one of the Inc. 5000 fastest-growing companies in the US and a top-3 ranked dev shop according to Clutch. We create award-winning custom software solutions that help companies across 15+ industries change the lives of millions.

If you like a challenging environment where you’re working with the best and are encouraged to learn and experiment every day, there’s no better place - guaranteed!

WHAT YOU WILL DO

1. Provide first-level Shopify technical support, troubleshoot critical issues, and escalate as needed.
2. Conduct incident analysis, postmortems, and document resolutions for continuous improvement.
3. Engage with Product Management and business partners on system capability, design, and solutions.
4. Work with Development to ensure technical requirements, best practices, performance, and security.
5. Support Project Management with effort estimates, planning, and removing technical roadblocks.
6. Develop key system components, identify reusable modules, and optimize delivery time.
7. Research platform capabilities and opportunities for the eCommerce roadmap.
8. Perform code analysis, develop patches, and implement new platform features.
9. Participate in code reviews, unit testing, and technical validation of updates.

MUST HAVES

1. 2+ years of Shopify development experience, with knowledge of Shopify Plus.
2. Solid understanding of the Systems Development Lifecycle (SDLC) and methodologies.
3. Willingness to work 12-hour shifts, including weekends and holidays, in a 24/7 support environment.
4. Experience troubleshooting site issues using various tools (commercial/open-source).
5. Strong problem-solving, analytical skills, and attention to detail.
6. Experience with page performance optimization and secure development practices.
7. Knowledge of front-end caching, CDNs, and request-response flow.
8. Familiarity with ticketing systems like Jira.
9. Strong verbal and written communication skills.
10. Ability to work independently and collaboratively in a team.
11. Patience, empathy, and a customer-first mindset.
12. Continuous learning mindset and adaptability to new technologies and procedures.

NICE TO HAVES

1. Previous experience in customer service or technical support is a plus.
2. Salesforce Cloud experience.

THE BENEFITS OF JOINING US

1. Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.
2. Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities.
3. A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands.
4. Flextime: Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.

NEXT STEPS AFTER YOU APPLY

The next steps of your journey will be shared via email within a few hours. Please check your inbox regularly and watch for updates from our Internal Applicant site, LaunchPod, which will guide you through the process.