Shared Service Center Supervisor - São Caetano do Sul

General Motors of Canada; São Caetano do Sul; Híbrido; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

An international automotive company in São Caetano do Sul is looking for a skilled HR Shared Services Manager to lead a high-performing team focused on operational efficiency and process improvements. Required qualifications include a Bachelor’s degree in a related field and advanced English proficiency. Candidates with experience in Brazil's People Services will have a competitive edge. This role offers a hybrid work model and emphasizes teamwork and continuous improvement.

Qualificações

• Bachelor’s degree in Business, Human Resources or related experience required.
• Experience in People Services or Human Resources in Brazil preferred.
• Spanish language skills preferred.

Responsabilidades

• Oversee HR Shared Services team operations and performance appraisals.
• Identify and implement process improvements for operational efficiency.
• Collaborate with other HR teams to improve services and processes.

Conhecimentos

Advanced/Fluent English

Flexibility

Strategic thinking

Interpersonal Savvy

Problem Solving

Communication

Formação académica

Bachelor’s degree in Business or Human Resources

Descrição da oferta de emprego

Job Description

Hybrid: 02 days of the week working from home. (Monday and Friday)

Role:

The role involves building and managing a high-performing HR Shared Services team with a focus on improving structure, adapting, and increasing efficiency.

What You'll Do (Responsibilities)

• People Management: Overseeing daily operations, conducting performance appraisals, providing coaching, and implementing development plans and disciplinary actions.

• Continuous Improvement: Identifying and recommending process improvements to increase operational efficiency, quality, speed, and safety. Conducting meetings with stakeholders to align and address process gaps.

• Project Management: Organizing teams for performance improvement initiatives and ensuring adherence to project plans.

• Relationship Management: Collaborating with other HR teams, GBS, and external partners to drive continuous process improvements and align service excellence projects.

• Operational Efficiency: Monitoring team performance, ensuring compliance with SLAs and global policies, and conducting periodic quality checks.

• Complaint Management: Resolving issues efficiently and escalating complex matters as needed.

• The role may be adjusted based on business needs, with any changes communicated to the employee as necessary.

Additional Job Description

Your Skills & Abilities (Required Qualifications)

• Bachelor’s degree in Business, Human Resources or related experience (in People Services, Shared Services or Customers Services);

• Language Skill: Advanced/Fluent English. ;

What Can Give You A Competitive Edge (Preference Qualifications)

• Experience in People Services or Human Resources for Brazil environment would be a plus;
• Spanish would be a plus
• Understands the regulatory environment and/or experience in the Shared Services business for Brazil would be a plus.

Skills/Competencies :

• Flexibility and Organizational agility;

• Strategic thinking, consulting and analytical skills;

• Interpersonal Savvy / Communication and work collaboratively;

• Broad understanding of Operational systems and technology;

• Accountability;

• Build effective Network within other cross functional leaders and areas;

• Ability to comfortably interact with unions, employees and leaders; at all levels and proven ability to work in a team environment;

• Dealing with ambiguity;

• Problem Solving;

• Accountability: Time / Deadline / Delegate / Multitask;

• Data Driven;

• Expertise to present data, findings, and potential actions/solutions to stakeholders;

• Project management, change management and continuous improvement;

• Ability to think creatively and strategically.

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