Services Specialist - Customer Contract Management

Baker Hughes Company; Macaé; Presencial; BRL 180 000 - 300 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private medical care

Life insurance

Disability programs

Tailored financial programs

Resumo da oferta

Baker Hughes in Macaé, RJ seeks a Service Specialist – Customer Contract Management to oversee contract administration, interpret T&Cs, and support claims while translating technical needs into contractual actions. You will liaise with engineering, operations, and customers on offshore projects.

Ideal candidates have a technical degree, contract-management experience in oil & gas, and strong English communication.

Qualificações

• Bachelor's degree from an accredited university in Engineering (preferred), OR alternatively in Business or Law with strong technical exposure.
• Experience in contract management for the Oil & Gas, Energy or Manufacturing industries.
• Strong understanding of the technical aspects of subsea equipment (XT, THS, Tubing Hanger, VCM, etc.).
• Experience working with engineering, operations or manufacturing teams.
• Good communication skills in English (intermediate to advanced).
• Strong interpersonal and stakeholder management skills.
• Analytical thinking and ability to interpret technical and contractual requirements.

Responsabilidades

• Contract Management & Customer Support: Support pre- and post-contractual activities and contract administration.
• Interpreting and apply Terms & Conditions ensuring compliance.
• Supporting claims management and resolution.
• Technical Interface & Requirements Translation: Acting as a liaison between engineering, operations, and customers.
• Translating technical requirements into contractual actions.
• Supporting offshore and engineering-intensive projects.
• Project & Program Support: Supporting service agreements and time & material programs.
• Contributing to strategic client services projects.
• Supporting risk modeling and performance tracking.
• Commercial Support & Continuous Improvement: Supporting sales campaigns and proposals.
• Monitoring contract performance and profitability.
• Identifying improvement opportunities.
• Actively identifies and develops new business opportunities within existing accounts.
• Cross-Functional Collaboration: Working with Field Service, Engineering, Manufacturing and Customer Service teams.
• Coordinating across stakeholders and internal teams.
• Supporting planning and execution activities.

Conhecimentos

Contract management

Engineering interface

Stakeholder management

English communication

Formação académica

Bachelor's degree (Engineering)

Business or Law degree

Descrição da oferta de emprego

Would you like to act as a technical interface between customers and engineering teams, ensuring contract performance and customer satisfaction? Would you enjoy supporting complex offshore projects while translating technical requirements into contractual execution? Join our team! At Baker Hughes, our Service teams play a key role in delivering high-quality support across contractual and operational activities. By combining technical expertise with customer engagement, we ensure successful project execution and long-term value creation. Partner with the best!

As a Service Specialist – Customer Contract Management, you will be responsible for:

Contract Management & Customer Support

• Supporting pre- and post-contractual activities and contract administration.
• Interpreting and apply Terms & Conditions ensuring compliance.
• Supporting claims management and resolution.
• Ensuring customer satisfaction through timely issue resolution.

Technical Interface & Requirements Translation

• Acting as a liaison between engineering, operations, and customers.
• Translating technical requirements into contractual actions.
• Supporting offshore and engineering-intensive projects.

Project & Program Support

• Supporting service agreements and time & material programs.
• Contributing to strategic client services projects.
• Supporting risk modeling and performance tracking.

Commercial Support & Continuous Improvement

• Supporting sales campaigns and proposals.
• Monitoring contract performance and profitability.
• Identifying improvement opportunities.
• Actively identifies and develops new business opportunities within existing accounts Supporting revenue growth and strengthening long-term client relationships.

Cross-Functional Collaboration

• Working with Field Service, Engineering, Manufacturing, and Customer Service teams.
• Coordinating across stakeholders and internal teams.
• Supporting planning and execution activities.

Fuel your passion

To be successful in this role, you will:

• Have a bachelor's degree from an accredited university or college in Engineering (preferred), OR alternatively in Business or Law with strong technical exposure;
• Have experience in contract management for the Oil & Gas, Energy or Manufacturing industries.
• Have proven exposure and strong understanding of the technical aspects of subsea equipment (XT, THS, Tubing Hanger, VCM, etc...) (mandatory)
• Have experience working in environments requiring strong interface with engineering, operations or manufacturing teams.
• Have good communication skills in English (intermediate to advanced).
• Have strong interpersonal and stakeholder management skills.
• Have analytical thinking and ability to interpret technical and contractual requirements.

Desired Characteristics

• Technical background in Mechanical or Automation engineering.
• Ability to work in complex environments.
• Strong problem-solving mindset.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Working regular hours from a Macaé-RJ based Baker Hughes office.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work.

Working for you

We prioritize rewarding those who embrace change with a package that reflects how much we value their input.

Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

About Us

With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner, and more efficient.

Join Us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

The Baker Hughes internal title for this role is: Services Experienced Professional - Customer Contract Management

At Baker Hughes, we are transforming the future of energy. With operations in over 120 countries, we are developing and deploying industry-leading technologies and services to take energy forward. For more than a century, our inventions have revolutionized energy. Today, we are bringing our expertise to make oil and gas safer, cleaner, and more efficient. Our people are the trusted experts, relied on to solve customer challenges big and small. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other. We believe in creating an environment of diversity and inclusion, without bias. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We're makers, inventors, and leaders who aren't afraid of the tough challenges. We believe pushing boundaries will help to lead the way for a new energy future.