ServiceNow Product Manager - Remote Work | REF#302348

BairesDev; Brasil; Remote; BRL 180,000 - 280,000; Full time

Benefits offered by this job

Remote work

Competitive salary in USD or local

Home office setup provided

Flexible hours

Parental leave & holidays

Job summary

BairesDev is seeking a ServiceNow Product Manager to own the ServiceNow platform, translating stakeholder requests into scalable solutions. You will manage the backlog, sprint planning, and roadmap execution to ensure the platform evolves to meet business needs.

The role requires 5+ years of product management with strong ServiceNow ITSM and HRSD experience, including Employee Center Pro and onboarding/offboarding workflows, plus agile delivery and executive communication.

Qualifications

• 5+ years of product management experience.
• Deep ServiceNow ITSM and HRSD platform knowledge.
• Strong stakeholder management and executive communication skills.
• Agile product delivery including backlog management and QA/UAT coordination.

Responsibilities

• Own ServiceNow product initiatives and translate stakeholder requests into scalable platform solutions.
• Manage backlog, sprint planning, story refinement, and roadmap execution.
• Coordinate QA and UAT to ensure quality delivery of platform enhancements.
• Facilitate requirements gathering and communicate with executive stakeholders.

Skills

5+ years product management

ServiceNow ITSM

ServiceNow HRSD

Stakeholder management

Agile delivery

English proficiency

Job description

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

ServiceNow Product Manager at BairesDev

In this role, you'll own product management for the ServiceNow platform, translating stakeholder requests into scalable, well-architected solutions. Managing the backlog, sprint planning, and roadmap execution, you'll ensure the platform evolves to meet real business needs. This is your opportunity to combine deep ServiceNow expertise with strong product instincts, driving platform optimization that directly improves how the organization delivers IT and HR services.

What You'll Do

• Manage ServiceNow product initiatives, translating stakeholder requests into scalable platform solutions.
• Own backlog management, sprint planning, story refinement, and roadmap execution.
• Coordinate QA and UAT to ensure quality delivery of platform enhancements.
• Facilitate requirements gathering and communicate with executive stakeholders.

What We Are Looking For

• 5+ years of experience in product management.
• Strong platform experience with ServiceNow, including ITSM and product management responsibilities.
• Proven ability to translate stakeholder requests into scalable ServiceNow solutions.
• Experience with ServiceNow ITSM and HRSD modules, including Employee Center Pro and onboarding/offboarding workflows.
• Strong stakeholder management, executive communication, and requirements facilitation skills.
• Agile product delivery experience including backlog management, sprint planning, story refinement, and QA/UAT coordination.
• Advanced proficiency in English.

Nice To Have

• Experience with ServiceNow Virtual Agent implementation.
• Background with CMDB, Discovery, and Configuration Management improvement initiatives.
• Experience with ServiceNow reporting, dashboards, and leadership metrics.
• Exposure to Integration Hub, including Azure AD, Jira, and enterprise integrations.
• ITIL certification or strong ITSM best practices background.

How we do make your work (and your life) easier:

• 100% remote work (from anywhere).
• Excellent compensation in USD or your local currency if preferred
• Hardware and software setup for you to work from home.
• Flexible hours: create your own schedule.
• Paid parental leaves, vacations, and national holidays.
• Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
• Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Join a global team where your unique talents can truly thrive and make a significant impact!