ServiceNow - Manager - Advisory [US Client]

PwC Argentina; Buenos Aires; Presencial; USD 50.000 - 100.000; Tempo integral

Resumo da oferta

An established industry player is seeking a ServiceNow Manager to lead their advisory team. This role involves optimizing operational efficiency for clients through ServiceNow consulting, where you will gain extensive experience in delivering ITSM solutions. As a leader, you will inspire and develop your team while ensuring quality delivery and client satisfaction. The ideal candidate will have a strong background in ITSM, excellent communication skills, and a passion for mentoring others. Join this dynamic environment and make a significant impact on client success while advancing your career in a forward-thinking company.

Qualificações

• 7-8 years of experience with ITSM solutions in complex environments.
• Familiarity with agile methodologies and ITIL V3 Foundations certification.

Responsabilidades

• Motivate and develop teams while managing performance to meet client expectations.
• Identify new opportunities and enhance delivery through technology and innovation.

Conhecimentos

System Analysis

Project Management

Team Collaboration

Mentoring

Conflict Resolution

Formação académica

Bachelor's degree in Business, IT, or Computer Science

Ferramentas

ServiceNow

JavaScript

Microsoft Visio

Microsoft Word

Microsoft PowerPoint

Descrição da oferta de emprego

ServiceNow - Manager - Advisory [US Client]

Join to apply for the ServiceNow - Manager - Advisory [US Client] role at PwC Argentina.

At PwC, our business application consulting team specializes in delivering services for various applications, helping clients optimize operational efficiency through analysis, implementation, training, and support. In ServiceNow consulting, you will gain extensive experience in ServiceNow applications, assisting clients in achieving their strategic objectives.

As a leader, you will motivate, develop, and inspire teams, coach effectively, and manage performance to meet client expectations. You will identify new opportunities and embody integrity and authenticity, emphasizing our purpose and values. Embracing technology and innovation, you will enhance delivery and encourage your team to do the same.

Skills

• Analyze and understand complex systems and their interactions.
• Own projects from planning through execution and completion.
• Collaborate with leadership to ensure quality and timely delivery.
• Develop new skills and mentor others.
• Review work to deepen team expertise.
• Handle conflicts and difficult conversations professionally.
• Maintain professional standards and adhere to PwC's code of conduct and independence requirements.

Preferred Knowledge/Skills

• 7-8 years’ experience with ITSM solutions in complex environments.
• Experience gathering requirements and translating them into ITSM processes.
• Consulting experience with technical/functional skills.
• Familiarity with agile development methodologies.
• ITIL V3 Foundations certification (advanced certifications preferred).
• Experience with ServiceNow integrations, JavaScript, Web Services.
• Knowledge of industry-standard ITSM tools and infrastructure concepts.
• Strong client-facing and communication skills.
• Proficiency in Microsoft Visio, Word, PowerPoint.
• Understanding of information management, security, and data protection.

Education & Certifications

Bachelor's degree in Business, IT, Computer Science, or related field.

• Preferred certifications: ServiceNow Certified Application Developer, Implementation Specialist, Administrator; ITIL Foundations (advanced certifications preferred).

PwC is an equal opportunity employer committed to diversity and inclusion, considering all qualified applicants without discrimination.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Finance and Sales
• Industries: Business Consulting and Services