ServiceNow CMDB Consultant

International Business Machines Corporation; Salvador; On-site; BRL 180,000 - 300,000; Full time

Job summary

IBM Consulting is seeking a ServiceNow Implementation Application Developer in Brazil. You will design, develop, and deploy applications on the ServiceNow platform, delivering new functionalities during implementations and supporting enhancements in production.

You will manage CIs, CMDB tooling, and reporting, while aligning with ITIL processes and governance. Responsibilities include collaborating with cross-functional teams, handling platform upgrades, and ensuring data integrity through

Qualifications

• ServiceNow design, development, deployment of apps with platform knowledge.
• Develop and deploy apps on ServiceNow; manage deployments and configurations.
• Deliver new functionalities during implementations and support production enhancements.
• Implement and support medium- to high-complexity upgrades/releases on ServiceNow.
• Knowledge of CSDM, preferably v5.0.
• ServiceNow CSA certification.
• Familiar with CI auditing/validation processes.
• Experience with CMDB integrations in hybrid environments.

Responsibilities

• Design, develop, and deploy applications on the ServiceNow platform.
• Deliver new functionalities during implementations and support enhancements and major updates.
• Register, update, and monitor CIs ensuring data integrity via audits.
• Support CMDB tools configurations, integrations, and reporting.
• Develop Configuration Management processes aligned with ITIL best practices.
• Produce reports on CI status and compliance; identify improvement opportunities.
• Collaborate with multidisciplinary teams.

Skills

ServiceNow knowledge

Application development

Feature delivery

Technical implementation

CSDM 5.0

CSA certification

CI auditing

CMDB integration

Tools

ServiceNow

Service Mapping

Discovery

Power BI

Job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As a ServiceNow Implementation Application Developer, you will design, develop, and deploy applications on the ServiceNow platform. The role requires delivering new functionalities during implementations and supporting enhancements in production, balancing agile delivery with the platform's long-term stability and alignment with corporate IT strategies.

Your key responsibilities will include:

• Application Development: Design, develop, and deploy applications on the ServiceNow platform, leveraging advanced platform and configuration knowledge.
• Feature Delivery: Deliver new functionalities during implementations and support production enhancements, including architectural changes and major updates or releases.
• Configuration Management and CMDB: Register, update, and monitor Configuration Items (CIs), ensuring data integrity and accuracy through audits and validations.
• Tools and Integrations: Support the implementation and maintenance of CMDB tools, including configurations, integrations, and reporting.
• Processes and Governance: Develop and document Configuration Management processes aligned with ITIL best practices, collaborating with Change Management and Service Management teams.
• Monitoring and Continuous Improvement: Produce reports on the status and compliance of configuration items, identifying opportunities for process improvement.
• Communication and Collaboration: Work collaboratively with multidisciplinary teams.

Required technical and professional expertise

• ServiceNow Knowledge: Experience designing, developing, and deploying applications on the ServiceNow platform, leveraging in-depth platform knowledge and configuration expertise to deliver new functionalities.
• Application Development: Experience developing applications on the ServiceNow platform, including deployment and configuration.
• Feature Delivery: Experience delivering new functionalities during implementations and supporting production enhancements, including architectural changes and major upgrades or releases.
• Technical Implementation: Experience implementing and supporting medium- to high-complexity upgrades or releases on the ServiceNow platform.
• Knowledge of CSDM, preferably version 5.0.
• ServiceNow Certified System Administrator (CSA) certification.
• Familiarity with Configuration Item (CI) auditing and validation processes.
• Experience with CMDB integration in hybrid environments (on-premises and cloud).

Preferred technical and professional experience

• ServiceNow CSDM Data Foundation certification.
• Knowledge of ITIL frameworks and best practices.
• Hands-on experience with ServiceNow CMDB module tools and features, including Service Mapping, Discovery, CSDM, and Event Management.
• Experience in Configuration Management or related areas.
• Basic knowledge of automation and scripting for configuration management using Python, Bash, or PowerShell.
• Skills in data analysis and report generation using BI tools such as Power BI or Tableau.
• ITIL certification.
• ServiceNow certifications.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.