Service Design Senior-Level

Globant; São Paulo; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading digital transformation company in São Paulo is seeking a Senior Service Design professional to innovate and enhance business processes. This role requires strong English skills and experience with digital products, Agile methods, and user-centered design practices. Join us in creating impactful solutions that drive digital transformation and inclusivity. Competitive compensation and comprehensive benefits offered.

Serviços

Comprehensive benefits package

Commitment to diversity and inclusion

Qualificações

• Experience with Agile methods.
• Knowledge of qualitative and quantitative research methodologies.
• Ability to create storyboards, flowcharts, wireframes, prototypes.

Responsabilidades

• Help business partners evolve to meet personalized consumer expectations.
• Develop digital products and omnichannel experiences.
• Communicate and present work results to clients.

Conhecimentos

Fluent English (B2 - Upper Intermediate)

Experience in the development of digital products

Knowledge in user centered design practices

Critical and analytical thinking

Skills in designing and moderating workshops

Descrição da oferta de emprego

Overview

At Globant, we are working to make the world a better place, one step at a time. We enhance business development and enterprise solutions to prepare them for a digital future. With a diverse and talented team present in more than 30 countries, we are strategic partners to leading global companies in their business process transformation.

Role

We seek a Service Design Senior-Level who shares our passion for innovation and change. This role is critical to helping our business partners evolve and adapt to consumers\' personalized expectations in this new technological era.

What will help you succeed

• Fluent English (B2 - Upper Intermediate).
• Experience in the development of digital products and omnichannel experiences with Agile methods, and knowledge in user centered design practices and Design Thinking.
• Knowledge of qualitative and quantitative research methodologies and tools (e.g. contextual and stakeholder interviews, ethnographic research, shadowing).
• Critical and analytical thinking and creative problem solving skills.
• Experience with service mapping and strategic proposal techniques (e.g. service blueprints, Business Model Canvas, Service and Product value proposition definition and concept design).
• Skills to communicate and present work results to clients, share concepts with a group, and manage day-to-day communications.
• Skills in designing and moderating workshops.
• Ability to create storyboards, flowcharts, wireframes, prototypes, is a plus!

This job can be filled in location #LI-Remote

Create with us digital products that people love. We will bring businesses and consumers together through AI technology and creativity, driving digital transformation to positively impact the world.

At Globant, we believe in fostering a diverse and inclusive workplace where everyone feels valued and respected. We are an Equal Opportunity Employer committed to creating a thriving and inclusive environment for all employees and candidates, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. If you need any assistance or accommodations due to a disability, please let us know by applying through our Career Site or contacting your assigned recruiter.

We may use AI and machine learning technologies in our recruitment process. Compensation is determined based on skills, qualifications, experience, and location. In addition to competitive salaries, we offer a comprehensive benefits package. Learn more about our commitment to diversity and inclusion and Globant’s Benefits.