Service Delivery Lead - Open Banking (Remote Brazil)

buscojobs Brasil; Novo Hamburgo; Teletrabalho; USD 60.000 - 100.000; Tempo integral

Resumo da oferta

An innovative company is seeking a Service Delivery Lead to oversee the operations of a cutting-edge Open Banking SaaS solution. This role involves managing daily operations, providing expertise in Open Banking, and mentoring the support team. You'll collaborate with top professionals to ensure the platform's success while engaging with senior management to resolve issues. If you're passionate about technology and financial services, this is a fantastic opportunity to accelerate your career in a dynamic environment.

Qualificações

• 7+ years supporting production environments in financial services.
• Experience leading a support team and managing SLAs.

Responsabilidades

• Manage day-to-day operations of the Open Banking SaaS solution.
• Collaborate with development and AWS SMEs for smooth platform operation.

Conhecimentos

AWS Cloud

FDX/REST APIs

ITIL Processes

Team Leadership

Customer Management

Descrição da oferta de emprego

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21/04/2025

Project Description:

Luxoft is partnering with Afintech to bring Open Banking to the North American market.

A state-of-the-art, cloud-native SaaS solution has been built, implementing the FDX APIs, to facilitate Open Banking across a broad spectrum of financial services institutions within North America. Luxoft will both develop and run the solution.

Responsibilities:

The Service Delivery Lead will be responsible for:

1. Managing the day-to-day operation of the Open Banking SaaS solution
2. Management reporting and governance with the client
3. Providing Open Banking SME knowledge and mentoring the broader support team on Open Banking workflows
4. Participate in application support and resolving customer issues
5. Collaborate with development and AWS SMEs to ensure smooth operation of the platform

Mandatory Skills Description:

• 7+ years of experience in supporting production environments for financial services institutions
• 2+ years of experience in supporting AWS cloud environments
• Working experience in FDX/REST APIs, data sharing, and consent workflows
• Previous experience leading a support team
• Experience in successfully running SLA and KPI frameworks for critical applications
• Working experience in ITIL processes, mainly change, release, and incident management
• Experience dealing with customer senior management