Service Delivery Lead - Open Banking (Remote Brazil)

buscojobs Brasil; Mato Grosso do Sul; Teletrabalho; BRL 60.000 - 100.000; Tempo integral

Resumo da oferta

An innovative company is seeking a Service Delivery Lead to manage a cutting-edge Open Banking SaaS solution. This role involves overseeing daily operations, mentoring the support team, and collaborating with AWS experts to ensure the platform's success. The ideal candidate will have extensive experience in financial services, particularly in cloud environments and API management. Join this forward-thinking organization to make a significant impact in the North American market and contribute to the evolution of financial services through technology.

Qualificações

• 7+ years of experience in supporting production environments for financial services.
• 2+ years of experience supporting AWS cloud environments.

Responsabilidades

• Manage day-to-day operation of the Open Banking SaaS solution.
• Provide Open Banking SME knowledge and mentor the support team.

Conhecimentos

AWS Cloud

FDX/REST APIs

ITIL Processes

SLA and KPI Management

Customer Management

Team Leadership

Descrição da oferta de emprego

21/04/2025

Project Description:

Luxoft is partnering with Afintech to bring Open Banking to the North American market.

A state-of-the-art, cloud-native SaaS solution has been built, implementing the FDX APIs, to facilitate Open Banking across a broad spectrum of financial services institutions within North America. Luxoft will both develop and operate the solution.

Responsibilities:

The Service Delivery Lead will be responsible for:

1. Managing the day-to-day operation of the Open Banking SaaS solution
2. Management reporting and governance with the client
3. Providing Open Banking SME knowledge and mentoring the broader support team on Open Banking workflows
4. Participating in application support and resolving customer issues
5. Collaborating with development and AWS SMEs to ensure the smooth operation of the platform

Mandatory Skills Description:

• 7+ years of experience in supporting production environments for financial services institutions
• 2+ years of experience supporting AWS cloud environments
• Working experience in FDX/REST APIs, data sharing, and consent workflows
• Previous experience leading a support team
• Experience in successfully running SLA and KPI frameworks for critical applications
• Working experience in ITIL processes, mainly change, release, and incident management
• Experience dealing with customer senior management