Service Delivery Automation Architect

Rimini Street, Inc; Brasil; Presencial; BRL 223 200 - 334 800; Tempo integral

Resumo da oferta

A global enterprise software support provider is seeking a Service Delivery Automation Architect based in Brazil. This remote role involves identifying and designing automation solutions to improve efficiency across service delivery operations. The ideal candidate will have over 8 years of experience in service delivery automation and enterprise systems architecture, with strong problem-solving and collaboration skills. Key responsibilities include leading automation initiatives and establishing governance best practices throughout the organization.

Qualificações

• 8+ years of experience in service delivery automation process improvement.
• Strong experience in analyzing service operations support workflows.
• Ability to translate operational needs into automation solution designs.

Responsabilidades

• Identify automation opportunities within operational and support processes.
• Design scalable automation frameworks integrating enterprise platforms.
• Lead automation backlog prioritization and roadmap definition.

Conhecimentos

Service delivery automation

Communication skills

Problem solving

Collaboration

Formação académica

Bachelor’s degree in computer science or related field

Ferramentas

ServiceNow

ERP systems

Descrição da oferta de emprego

**About Rimini Street, Inc.**Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000(R) Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,300 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook, and LinkedIn. (IR-RMNI).We currently have an exciting opportunity available to join us as a **Service Delivery Automation Architect**. This is a remote work, and candidates can be based anywhere in Brazil.**Role Overview**We are seeking an experienced **Service Delivery Automation Architect** to identify design and enable automation solutions across enterprise Application Managed Services operations.This role is embedded within Global Service Delivery Operations teams and focuses on improving efficiency, quality and consistency by introducing practical automation into day-to-day Service & Support delivery workflows, platforms and tools. This role works closely with regional delivery teams as well as global teams to align automation initiatives to common standards frameworks and reusable patterns.The ideal candidate combines strong service delivery process knowledge, enterprise platform experience and automation design skills to turn operational challenges into scalable automation solutions.**Key Responsibilities*** Partner with service delivery teams to identify **automation opportunities within operational and support processes.*** Analyze current delivery workflows and recommend automation solutions that reduce manual effort, improve consistency and lower operational risk.* Design scalable automation frameworks that integrate enterprise platforms such as **ServiceNow and ERP systems.*** Define automation solution designs using appropriate technologies including **workflow automation APIs scripting, AI, and RPA where applicable.*** Lead **automation backlog prioritization and roadmap definition**.* Work with global teams to align automation initiatives to shared standards architectures and implementation patterns.* Support consolidation of automation efforts into a consistent global approach while still meeting regional delivery needs* Prioritize automation initiatives based on delivery impact feasibility and value* Provide **architectural guidance and support** to Service Delivery Automation Engineers during implementation.* Ensure automation solutions are **scalable maintainable and suitable** for reuse across multiple support processes and Product Lines.* Establish automation governance, standards, and best practices.**Required Qualifications*** Bachelor’s degree in computer science information systems engineering or related field* 8 or more years of experience in **service delivery automation process improvement** or **enterprise systems architecture.*** Strong experience analyzing service operations support or managed services workflows* Experience working with enterprise IT service management platforms such as ServiceNow* Working knowledge of automation approaches including workflow automation, APIs scripting, and RPA.* Ability to translate operational needs into clear practical automation solution designs* Strong analytical problem solving and communication skills* Ability to collaborate effectively with both regional delivery teams and global stakeholders**Preferred Skills*** Experience working in global service delivery or managed services organizations* Familiarity with ERP platforms (SAP, etc) and enterprise application environments* Experience aligning regional solutions to global standards or shared frameworks* Exposure to AI assisted automation use cases where they provide clear operational value* Experience working closely with automation or engineering implementation teams**Education*** Bachelor’s degree**Location*** Brazil, remote work**Language*** Fluent Portuguese and English. Spanish as a plus.We are looking for talented, passionate people to help us build our future atOur work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:* Company + We dream big and innovate boldly.* Colleagues + We work with extraordinary people who create a culture of mutual respect and collaboration.* Clients + We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.* Community + We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.**Accelerating Company Growth*** Nasdaq-listed under ticker symbol since October 2017* Over 6,000 signed clients, including over 200 of the Fortune 500 and Global 100 companies.* Over 2,000 team members, 30 offices in 21 countries, supporting clients in over 160 countries.* US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here:Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.To learn more about how Rimini Street is redefining the enterprise software support industry, visit Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.In 2005, we disrupted the industry by pioneering extraordinary enterprise software support powered by extraordinary people. Our work is challenging and meaningful, allowing everyone at Rimini Street to start and end each day with a sense of achievement and purpose.We are looking for talented, passionate people to help us build our future at Rimini Street.