Senior VIP Account Manager Brazil

SkillOnNet; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

SkillOnNet seeks a Senior VIP Manager to enhance customer engagement for their top-tier clientele in Brazil. This role involves managing a portfolio of VIP customers, addressing their needs, and creating tailored experiences to foster loyalty. Strong interpersonal and communication skills are crucial to exceed customer expectations.

Serviços

Opportunity to develop initiatives from scratch.

Qualificações

• Self-motivated and ambitious.
• Proactive with strong execution focus.
• Excellent communication and presentation skills.
• Experience managing VIP customers in the iGaming industry.

Responsabilidades

• Identify and assess customer needs for satisfaction.
• Build sustainable relationships with customer accounts.
• Engage customers through various platforms.

Conhecimentos

Interpersonal skills

Networking

Time management

Active listening

Public relations

Adaptability

Descrição da oferta de emprego

We are SkillOnNet, leading the igaming entertainment industry by providing our customers with the most entertaining and trustworthy experience possible, while also reinventing the gambling industry. We are home to more than 30 well-known brands, including PlayOJO, DruckGluck, BacanaPlay, Genting, and many more. We are committed to long-term development and sustainability, aiming to revolutionize our industry for the benefit of our players, ourselves, and the entertainment industry as a whole.

Job Description

We are seeking a Senior VIP Manager based in Brazil to cater to our top-tier clientele. The Senior VIP Manager will oversee a portfolio of customers, proactively seek solutions to potential issues, and engage customers to foster loyalty. If you excel in client communication and understand consumer behavior, we would like to hear from you.

Your Responsibilities

• Identify and assess customer needs to achieve high satisfaction levels.
• Build sustainable relationships and trust with customer accounts through open communication.
• Engage customers actively through various platforms.
• Organize activities tailored to customer preferences, such as sporting events.
• Exceed expectations in customer engagement.

Qualifications and Skills

• Self-motivated and ambitious with strong interpersonal skills.
• Proactive approach with a focus on execution.
• Excellent networking skills and knowledge of ongoing market events.
• Experience managing VIP customers in the iGaming industry.
• Familiarity with CRM systems is a plus.
• Customer-oriented with adaptability to different personalities.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.
• Strong public relations and active listening skills.
• Responsible and conscientious attitude.

Benefits

• Opportunity to build and develop initiatives from scratch.

Working at SkillOnNet

We prioritize our people, fostering a family-oriented global culture. We provide our employees with relevant tools and benefits to support their growth and well-being.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Business Development, Sales, Customer Service
• Industry: Gambling Facilities and Casinos