Senior UX Researcher (Financial Products)

Uber; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading technology company based in São Paulo is seeking a UX Researcher to help shape the future of financial services. You will collaborate with cross-functional teams, conducting user research to drive product vision and strategy. Candidates should have 5+ years of user research experience and the ability to work in both English and Portuguese. This role requires agility in a fast-paced environment and a passion for user-centered design.

Qualificações

• 5+ years of professional experience conducting user research.
• Ability to execute research in English and Portuguese.
• Experience in the financial product space is preferred.

Responsabilidades

• Work with Product and Design teams to identify new opportunities.
• Design and conduct qualitative and quantitative user research.
• Synthesize and communicate research findings.

Conhecimentos

User research

Human-Computer Interaction

Qualitative research methods

Quantitative analysis

Collaboration

Formação académica

Master’s or Ph.D. in Human-Computer Interaction, Psychology, Statistics, Computer Science or a related field

BA/BS and equivalent industry experience

Descrição da oferta de emprego

About the Role

At Uber, we’re reimagining the future of financial services for a global, diverse user base. We’re looking for a UX Researcher to join our Financial Products team in São Paulo, home to Uber’s first Tech Center in Latin America.

In this role, you will help shape the product vision of our Financial Products charter. You will do this by uncovering unique, user-centered opportunities that help bring value to a wide range of our global Uber user base including Drivers, Couriers, Merchants and B2C users.

You’ll collaborate with passionate engineers, PMs, UX designers and content designers from around the world. It’s a fast-paced, supportive environment where your work will scale globally and make a real impact for millions of earners and consumers.

If you’re excited to design with purpose, thrive in a collaborative global environment, and want to help build what’s next in financial empowerment, we’d love to hear from you.

What the Candidate Will Need / Bonus Points

---- What the Candidate Will Do ----

1. Work with our Product and Design teams to creatively identify and explore new opportunities to help define product roadmaps, vision, and strategy
2. Design and conduct foundational, formative, and evaluative qualitative and quantitative user research
3. Collaborate with a global, diverse group of cross-functional product, design, engineer, and product marketing partners to achieve alignment and impact
4. Synthesize and communicate research findings to drive understanding, user empathy and action across the organization
5. Effectively manage 2-3 concurrent research projects in a fast-paced environment, seamlessly adapting to evolving priorities and context while delivering high-quality action-oriented insights.
6. Demonstrate agility and thrive in ambiguity, successfully navigating diverse tasks and responsibilities across various initiatives within the Financial Products charter.
7. Pioneer research methods when creative methods are necessary
8. Share user research findings with cross-functional partners and leadership to inform decision-making
9. Work closely with PMs, designers, and engineers to embed user insights throughout the product lifecycle
10. Guide and support fellow designers by sharing expertise in research techniques and design thinking
11. Skilled in using both qualitative methods (like interviews and usability testing) and quantitative tools (such as surveys and behavioral data analysis) to uncover user needs

---- Basic Qualifications ----

1. 5+ years of professional experience conducting user research
2. Master’s or Ph.D. Human-Computer Interaction, Psychology, Statistics, Computer Science or a related field; or BA/BS and equivalent industry experience in a product-centric environment
3. Able to execute research in English and Portuguese

---- Preferred Qualifications ----

1. Previous experience conducting research in the financial product space
2. Previous experience conducting international research and working on products with global impact
3. An understanding of research methods strengths and weaknesses and experience planning and conducting mid-to-large scale research projects across various product phases
4. Experience with mixed methods - both qualitative and quantitative - with a focus on more strategic research
5. Able to execute research in Spanish is a plus

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [e-mail].