Senior Specialist, Inside Delivery Operations

Remote Jobs; Brasil; Teletrabalho; USD 120.000 - 145.000; Tempo integral

Resumo da oferta

A pioneering automotive company is looking for an experienced Operations Manager to lead and innovate in their delivery systems. This role requires a strong background in delivery operations and customer experience to enhance the purchase-to-delivery process. Ideal candidates will have a Bachelor's degree and at least 5 years in a similar field, alongside proven leadership capabilities. The position offers a competitive salary and opportunity to shape the future of electric vehicles in a collaborative environment.

Serviços

Medical, dental, vision insurance

401(k) with employer match

Generous paid time off package

Parental leave for all genders

Qualificações

• Minimum of 5 years of experience in delivery operations, customer experience, or sales operations.
• Proven ability to build and lead teams in a high-volume, customer-facing environment.
• Deep understanding of DTC automotive sales operations.
• Experience working with relevant logistics and CRM tools.

Responsabilidades

• Design, build, and document the operating model for vehicle deliveries.
• Lead the hiring and onboarding of delivery specialists.
• Ensure white-glove customer experiences.
• Develop contingency plans for delivery disruptions.

Conhecimentos

Delivery operations

Customer experience

Sales operations

Project management

Excellent communication

Formação académica

Bachelor's Degree

Ferramentas

CRM tools

Logistics platforms

Process automation systems

Descrição da oferta de emprego

Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and will do so once again.

But Scout is more than just a brand, it's a legacy steeped in a culture of exploration, caretaking, and hard work.

The Scout brand is all about respect. Respect for the environment by developing electric vehicles with the capability to get you to any location. Respect for the past and the future by taking an iconic American brand that hasn't been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. And respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute.

At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion.

Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now!

What you'll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• Design, build, and document the operating model for a centralized inside delivery team supporting high-volume vehicle deliveries nationwide.
• Create a scalable operations playbook to support tens of thousands of direct-to-consumer deliveries annually, ensuring standardization across key customer touchpoints.
• Lead the hiring and onboarding of a team of Inside Delivery Specialists responsible for guiding Scout customers through every stage of the delivery journey.
• Ensure every customer receives a white-glove experience backed by real-time expert support for registration, trade-in, financing, logistics, and vehicle readiness issues.
• Establish team KPIs and performance dashboards to ensure operational excellence and continuous improvement.
• Partner cross-functionally with the field delivery, transactions, funding, product, and customer experience teams to deliver a consistent and seamless purchase-to-delivery flow.
• Develop contingency plans to resolve delivery disruptions quickly, efficiently, and in a customer-centric manner.
• Leverage digital tools, automation, and training to reduce manual work and elevate the customer experience.
• Act as a customer advocate and feedback channel to help improve Scout's digital purchase and delivery journey.
• Maintain documentation and training guides for standard operating procedures and continuously iterate based on team and customer input.

Location & Travel Expectations:

• This role will be based remotely within the United States. This role is not eligible for remote work in New York City.
• The responsibilities of this role requireattendance in office with in-person meetings and events regularly.
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you'll bring

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You'll be comfortable with change and flexible in a fast-paced, high-growth environment. You'll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:

• Bachelor's Degree
• Minimum of 5 years of experience in delivery operations, customer experience, or sales operations - with strong preference for experience in direct-to-consumer automotive delivery.
• Proven ability to build and lead teams in a high-volume, customer-facing environment.
• Deep understanding of DTC automotive sales operations, including the digital-to-physical customer journey.
• Ability to design scalable operational systems and troubleshoot complex, cross-functional issues.
• Collaborative and organized approach to project management and change implementation.
• Excellent written and verbal communication skills; capable of translating complex issues into clear solutions.
• Experience working with CRM tools, logistics platforms, and process automation systems.
• Passion for delivering outstanding customer experiences through operational excellence.

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up. This is a chance to create something new and lasting - with an iconic brand at its foundation. In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $120,000.00 - $145,000.00

Initial California base salary range = $132,000.00 - $159,500.00

Internal leveling code: IC8

Notice to applicants:

• Residing in San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records.
• Residing in Los Angeles: Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance.
• Residing in New York City: This role is not eligible for remote work in New York City.

Equal Opportunity

Scout Motors is committed to employing a diverse workforce and is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, pregnancy, or any other characteristics protected by law. Scout Motors is committed to compliance with all applicable fair employment practice laws. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact [e-mail].