Senior Site Reliability Operations Engineer - Finance

Truelogic Software LLC; São Paulo; Hybrid; BRL 600,000 - 1,051,000; Full time

Benefits offered by this job

100% Remote Work

Highly Competitive USD Pay

Paid Time Off

Work with Autonomy

Work with Top American Companies

Job summary

Truelogic Software LLC seeks a Site Reliability Operations (SRO) professional to ensure 24/7 stability of internal IT infrastructure and mission-critical backend systems. This role focuses on incident command, coordinating teams, and communicating with stakeholders in a high-stakes, regulated environment.

You will balance incident leadership, technical troubleshooting, and project delivery while partnering with U.S. clients and Latin American teams.

Qualifications

• 5+ years in Windows and Linux with strong troubleshooting.
• Experience with monitoring tools (CloudWatch, New Relic, Nagios, SumoLogic).
• Proficient in CI/CD and scripting (PowerShell or Python).

Responsibilities

• Lead incident response as Incident Commander.
• Produce executive incident reports and RCAs.
• Monitor observability and reduce alert noise using CloudWatch/New Relic.
• Hands-on system support across Linux and Windows.
• Manage deployments via Jenkins or GitLab.
• Own infrastructure migrations, upgrades and changes.
• Enforce change management and risk assessment.
• Maintain documentation and SOPs; liaison with vendors.
• Participate in 1-week on-call rotation (6:00 PM–6:00 AM PT).

Skills

Windows

Linux

PowerShell

Python

Troubleshooting

Tools

AWS CloudWatch

New Relic

Nagios

SumoLogic

Jenkins

GitLab

CommVault

AWS Backup

Job description

About Truelogic

At Truelogic we are a leading provider of nearshore staff augmentation services headquartered in New York. For over two decades, we've been delivering top-tier technology solutions to companies of all sizes, from innovative startups to industry leaders, helping them achieve their digital transformation goals.

Our team of 600+ highly skilled tech professionals, based in Latin America, drives digital disruption by partnering with U.S. companies on their most impactful projects. Whether collaborating with Fortune 500 giants or scaling startups, we deliver results that make a difference.

By applying for this position, you're taking the first step in joining a dynamic team that values your expertise and aspirations. We aim to align your skills with opportunities that foster exceptional career growth and success while contributing to transformative projects that shape the future.

Our Client

A leading Financial Services

Job Summary

The Site Reliability Operations (SRO) team ensures 24/7 stability of the internal IT infrastructure and mission-critical backend systems. This role is not DevOps-focused, but is crucial in monitoring, coordinating, and restoring operations during incidents, particularly in a high-stakes, regulated environment.

The role balances incident command, technical troubleshooting, project leadership, and communication with multiple internal and external stakeholders.

Responsibilities

• Lead incident response as Incident Commander, coordinating teams, communications, and service restoration

• Produce executive-level incident reports, run RCAs, and drive continuous improvement

• Monitor and improve observability using tools like AWS CloudWatch and New Relic, reducing alert noise and gaps

• Provide hands‑on system support across Linux and Windows environments, including complex infrastructure issues

• Manage and execute deployments via Jenkins, GitLab, or similar CI/CD platforms

• Own infrastructure initiatives such as migrations, upgrades, and process improvements

• Enforce change management and risk assessment for production changes

• Maintain documentation and SOPs, acting as a key liaison between engineering teams and external vendors

• On‑call rotation: 1-week rotation, subject to critical incident call‑ins between 6:00 PM and 6:00 AM PT.

Qualifications and Job Requirements

• 5+ years of experience in Windows and Linux environments with proven troubleshooting capabilities.

• Strong knowledge of monitoring tools like AWS CloudWatch, New Relic, Nagios, SumoLogic.

• Practical experience with CI/CD tools (Jenkins, GitLab) and backup tools (CommVault, AWS Backup).

• Strong scripting skills in PowerShell, Python, or equivalent.

• Outstanding communication skills, especially under pressure, including executive reporting.

• Experience in high‑paced environments and with on‑call support models.

• Autonomous and proactive attitude; capable of managing complex tasks independently.

What We Offer

• 100% Remote Work: Enjoy the freedom to work from the location that helps you thrive. All it takes is a laptop and a reliable internet connection.

• Highly Competitive USD Pay: Earn an excellent, market‑leading compensation in USD, that goes beyond typical market offerings.

• Paid Time Off: We value your well‑being. Our paid time off policies ensure you have the chance to unwind and recharge when needed.

• Work with Autonomy: Enjoy the freedom to manage your time as long as the work gets done. Focus on results, not the clock.

• Work with Top American Companies: Grow your expertise working on innovative, high‑impact projects with Industry‑Leading U.S. Companies.

Why You'll Like Working Here

• A Culture That Values You: We prioritize well‑being and work‑life balance, offering engagement activities and fostering dynamic teams to ensure you thrive both personally and professionally.

• Diverse, Global Network: Connect with over 600 professionals in 25+ countries, expand your network, and collaborate with a multicultural team from Latin America.

• Team Up with Skilled Professionals: Join forces with senior talent. All of our team members are seasoned experts, ensuring you're working with the best in your field.