Senior Service Portfolio Manager (4315)

Keep Simple; Brasil; Teletrabalho; BRL 120.000 - 150.000; Tempo integral

Resumo da oferta

A global financial and insurance company is seeking a Senior Service Portfolio Manager. The role involves shaping the service portfolio and requires fluent English and project management experience. Responsibilities include managing service design processes and collaborating with various teams. This is a remote position offering significant career potential in an international market.

Qualificações

• Experience as (IT) Project/Program Manager or Service Manager.
• International project experience and/or consulting experience.
• Ability to work independently in changing work situations.

Responsabilidades

• Shape the transformation of the service portfolio.
• Support the simplification of the global service portfolio.
• Execute service design with Service Managers.

Conhecimentos

Process and project management

Effective communication

Analytical thinking

Service Management training

Problem-solving capabilities

Formação académica

Higher education degree or equivalent work experience

Ferramentas

ServiceNow

Descrição da oferta de emprego

Job description

Senior Service Portfolio Manager | Fluent English | International Project | Remote

Come work for a large global financial and insurance products company! This is your chance !!

Start a successful career in a renowned company in the international market! Great opportunity!

Global insurance and asset management company seeks a responsible, organized, dynamic and team-oriented person.

Main responsibilities

• Shape the ongoing transformation of our service portfolio, considering latest strategic directions, customer journeys, group guardrails and compliance requirements;
• Support the transformation and simplification of the AZ Technology of America global service portfolio towards a functional, customer-centric, and integrated service structure;
• Support the set-up of Portfolio Intelligence to provide key insights on the AZ Technology of America service portfolio based on requirements of selected stakeholder groups;
• Support the global SPM Network (branch and IT function representatives) via streamlined communication and consulting on Service Portfolio Management queries;
• Execute service design jointly with Service Managers according to business requirements and service design guidelines;
• Qualify service design requests and consult Service Managers on operational and commercial implications of different implementation options;
• Support on management reporting and solution design requests related to Service Portfolio, Service Catalog and Service Management;
• Work with Operations, Finance, Pricing, IT Architects, and Legal teams to define and maintain the process and prerequisites to bring new services to market;
• Liaise with the Service Management and Account Management teams to estimate level-of-effort and resource types required to successfully deliver service offerings.

Requirements and skills

Key Requirements/Skills/Experience

• Higher education degree or equivalent work experience as (IT) Project/ Program Manager and/ or Service (Delivery) Manager
• Process and project management, governance, and service management training and/ or certification desirable
• International project experience and/ or consulting experience
• Applying strategic, analytical, and sustainable thinking and problem-solving capabilities
• Ability to carry out tasks independently in non-standardized (ever-changing) work situations
• Effective communication and relationship building skills
• Knowledge of existing process landscape, standards, tools (e.g. ServiceNow) and organization desirable
• Fluent English

Mindset skills

• Curiosity: Growth Mindset, effective questioning
• "We“ Mentality: Active listening, Instills trust
• Flexibility: Adaptability, embracing change
• Problem solving and creative thinking

Additional information

Modelo de contratação:

• PJ

Forma de atuação:

• Remoto