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Experis is seeking a Senior Engagement Manager to lead ERP implementations for clients. The role requires over a decade of consulting experience, strong client management skills, and the ability to drive successful project outcomes. You will be pivotal in understanding clients' business goals and ensuring successful adoption of the ERP system, along with fostering solid partnerships and coordinating with implementation partners. This position is tailored for a dynamic professional looking to make a significant impact in a fast-paced environment.
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The Impact of a Senior Engagement Manager
As a Sr. Engagement Manager, you would be responsible to deliver the end-to-end implementation of the ERP. These projects can be delivered either directly by the Professional Services team or in support of one of our certified implementation partners. You would be accountable for the successful 'go-lives' of the customer, as well as being the ambassador of system expertise and best practices that would be aligned to the customers’ business goals for choosing. Core responsibilities would be to drive the implementation of the end-to-end implementation. This includes managing the reporting, risk analysis and mitigation, as well as aligning the required resources to your project delivery either directly or in concert with the relevant delivery partner.
What You'll Do:
· Help customers focus on their goals and drive the implementation towards a successful, on-time implementation
· Forge strong partnerships with customers and colleagues
· Lead all aspects of implementation from mobilization to deployment
· Lead process discussions for leading practices
· Collaborate with Coupa services partners during the implementation
· Engage customers in enlightened business need discussions versus feature/function basics
· Provide technical and functional expertise to customers during the implementation process
· Provide strong technical understanding of our product with the ability to discuss and demonstrate the full Coupa platform and how it may be configured to meet a customer’s business needs
· Create and/or improve implementation templates, training and presentations
· Follow Coupa implementation methodology for all customers and tailor to meet each customer’s unique business needs
· Share relevant prior experiences with customers and colleagues
· Provide assistance to colleagues where needed
· Work well in both individual and team settings both on and off client site
· Manage customers where up to 50% of your time may include travel
What You Will Bring
· Experience with Procure to Pay process is highly desirable
· 10+ years experience in systems applications consulting, either internally via an IT organization or externally with a consulting firm or software provider
· Candidates should have extremely strong client management skills and be able to work with customers to execute an implementation plan that works towards a rapid,
successful go live procurement, AP and/or Expense Management experience is desired, but not required
· Experience with Software as a Service is a plus as is any experience with financial accounting, customer management, and sales force automation software
· Previous senior consulting experience with the following applications is a solid predictor of success: Ariba, Concur, NetSuite, Basware, OB10, Salesforce.com, Workday, Great Plains, ACT, Oracle, SAP
· Strong written and verbal communication skills
· Experience configuring and delivering software demonstrations are required
· Must be able to work in a fast paced and passionate environment
· Bachelor Degree required
· Must have shown significant career growth as part of prior experience
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