About DenovoDenovo is an industry-leading provider of Oracle ERP consulting services and application management. We prioritize a customer-first approach. We collaborate with every customer on strategic and transformational initiatives as industry experts and trusted advisors for Oracle solutions - from customized cloud roadmaps to cloud implementations, also offering best-of-breed Managed Services Provider. The goal is to continuously deliver business value and support customers in achieving their operational goals and our team of Oracle ERP experts are the difference. Denovo is truly proud to be a pure-play Oracle Partner with over 20 years of experience in Oracle Cloud Apps, JD Edwards, Oracle E-Business Suite, and Oracle Cloud Platform.
SummaryThe Senior Project Manager will consult clients on business goals, objectives, and needs as they relate to Enterprise Resource Planning (ERP) and other system needs. Expertise and work efforts focus primarily on implementing Oracle Fusion Cloud Applications software. Work directly with clients to provide needs assessment, installation, set-up, implementation, training, and consultation services. Travel to client sites will be required.
Job Duties- Oversee the day-to-day operations of the Oracle Cloud Applications support team, ensuring consistent, high-quality service delivery across all customer environments.
- Develop and implement strategic plans to align technical services with organizational goals and Oracle Cloud best practices.
- Manage a globally distributed team, providing mentorship, performance feedback, and professional development opportunities to foster a high-performing, collaborative culture.
- Ensure timely and effective resolution of incidents, service requests, and technical issues, maintaining compliance with SLAs and customer expectations.
- Oversee proactive health monitoring, performance tuning, and system optimization to ensure stability and efficiency of Oracle Cloud environments.
- Lead and coordinate mid to large-scale technical initiatives, including system upgrades, integrations, automation efforts, and environment refreshes.
- Serve as a primary point of contact for customer escalations, providing clear communication, technical guidance, and building long-term trusted relationships.
- Identify opportunities for operational improvements and automation to enhance service delivery, reduce risk, and increase efficiency.
- Work closely with engineering, product, and customer success teams to align technical services with broader business objectives and customer needs.
- Track and report on key performance indicators (KPIs), team productivity, and service quality metrics to senior leadership.
- Ensure adherence to internal policies, industry standards, and Oracle Cloud governance and security requirements.
- Stay current with Oracle Cloud technologies and industry trends, promoting innovation and continuous improvement within the team.
Requirements
Education/Experience- Bachelor's degree in business, Computer Science, Engineering or related field, required or equivalent work experience.
- You must have at least 7 years of functional Oracle Cloud Applications implementation experience.
Knowledge, Skills & Abilities- Professional certification as appropriate.
- Excellent service-driven customer-focused skills.
- Proven ability to work in both a team environment and independently.
- Excellent oral, written and interpersonal communications skills.
- Superior project planning and management skills.
- Strong time management skills and attention to detail.
- Proven ability to absorb, master and leverage emerging technologies.
- Exceptional troubleshooting and problem-solving abilities.
- Talent for creatively utilizing technology, people and processes to solve unique business problems in a cost-effective manner.
Supervisory ResponsibilityThis position has no supervisory responsibilities.
Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment.
TravelThis position requires up to 40% travel, typically 20-25% over the course of implementation projects. Travel is frequently outside the local area and overnight, typically Monday - Thursday away from home for travel weeks.
- International travel may be required.
- Must be able and willing to travel via air and automobile.
- Must have a valid driver's license.
The estimated base rate range for this position:
$160,000 - $185,000 annually. The actual annual range is based on fair market value based on your geographical location, skills, role requirements, and responsibilities. This position also offers a variable bonus based on company and individual performance and employee stock options. This posted compensation is a good faith and reasonable estimate. Denovo reserves the right to adjust this range depending on the selected candidate's qualifications.
Denovo provides a comprehensive benefits package that includes, but is not limited to Medical, Dental, Vision, Life and Disability insurance, FSA (Health & Dependent Care), HSA, 401(k), PTO, Paid Holidays, as well as Supplemental Benefits for Accident, Critical Illness, Identity Theft, and Legal support.
Denovo is proud to be an Equal Employment Opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees are treated fairly, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, age, or veteran status. In accordance with the Colorado Equal Pay for Equal Work Act, we ensure equitable pay practices and opportunities for advancement based on merit and qualifications, without regard to gender or any other protected characteristics. We value a respectful and supportive work environment where every individual can thrive.