Senior Production Support Engineer M/F/X

Amaris Consulting | Part of Mantu; São Paulo; On-site; BRL 300,000 - 460,000; Full time

Job summary

Amaris Consulting, part of Mantu, is hiring a Senior Production Support Engineer to join a high‑performance Time Series Data Platform. The role focuses on production operations, incident management and hands‑on troubleshooting for a complex data platform.

You will collaborate across application, infrastructure and database teams, manage Sev-1/Sev-2 incidents, analyse logs and metrics, and drive continuous improvements.

Qualifications

• 10+ years of professional experience in production application support, service operations, technical operations or a similar environment
• Strong production application support / service operations background
• Strong incident management and technical troubleshooting experience
• Hands-on experience with monitoring, observability and log analysis
• Good knowledge of REST APIs, HTTP and JSON
• Strong experience working with Linux environments
• Practical SQL and database/data-platform support experience
• Experience coordinating multiple technical teams during critical production incidents
• Strong documentation, stakeholder communication and operational ownership
• Ability to work calmly and methodically during Sev-1 / Sev-2 incidents
• Fluent English

Responsibilities

• Provide L1/L2 technical support and troubleshooting for a high-volume production data platform
• Manage and investigate critical production incidents (Sev-1/Sev-2)
• Analyse monitoring dashboards, alerts, logs, latency, throughput and error rates
• Troubleshoot REST APIs, HTTP requests/responses and JSON payloads
• Investigate stale or missing data and support data-platform troubleshooting
• Perform Linux-based diagnostics and SQL/database investigation
• Support authentication and entitlement troubleshooting
• Coordinate with cross-functional teams (application, infra, DB, storage, identity, engineering)
• Prepare incident updates, escalation packages, operational reports and runbooks
• Follow change-control and operational procedures
• Contribute to problem management and post-incident improvements

Skills

Incident management

Production support

Linux

SQL

REST APIs

JSON

Monitoring

English

Team coordination

Tools

Kibana

Grafana

ServiceNow

Jira

Postman

curl

Python

Shell scripting

Sybase ASE

Job description

We’re hiring: Senior Production Support Engineer

We are looking for an experienced Senior Production Support / Operations Engineer with 10+ years of professional experience to join a team supporting a high-performance, business-critical Time Series Data Platform.

The role is focused on production operations, technical troubleshooting and incident management.

Your Responsibilities

• Provide L1/L2 technical support and troubleshooting for a complex, high-volume production data platform
• Manage and investigate critical production incidents, including Sev-1 / Sev-2 situations
• Analyse monitoring dashboards, alerts, application logs, latency, throughput and error rates
• Troubleshoot REST APIs, HTTP requests/responses and JSON payloads
• Investigate stale, delayed or missing data and support data-platform troubleshooting
• Perform Linux-based operational diagnostics and database/SQL investigation
• Support authentication, permissions and entitlement-related troubleshooting
• Coordinate with application, infrastructure, database, storage, identity and engineering teams
• Prepare clear incident updates, escalation packages, operational reports and runbooks
• Follow established change-control and operational procedures
• Contribute to problem management and continuous improvement after incidents

What We’re Looking For

• 10+ years of professional experience in production application support, service operations, technical operations or a similar environment
• Strong production application support / service operations background
• Strong incident management and technical troubleshooting experience
• Hands-on experience with monitoring, observability and log analysis
• Good knowledge of REST APIs, HTTP and JSON
• Strong experience working with Linux environments
• Practical SQL and database/data-platform support experience
• Experience coordinating multiple technical teams during critical production incidents
• Strong documentation, stakeholder communication and operational ownership
• Ability to work calmly and methodically during Sev-1 / Sev-2 incidents
• Fluent English

Highly Valuable Experience

• Previous experience with Time Series Databases (TSDB) is a strong advantage, but not mandatory. Platform-specific TSDB knowledge can be developed through onboarding and training.
• Kibana / Elastic
• Grafana or similar monitoring platforms
• ServiceNow / Jira
• Postman, curl or Python requests
• Python or shell scripting
• Sybase ASE or other enterprise databases
• Identity and access management
• Distributed systems
• Data migration / reconciliation
• Financial, market-data, trading, pricing or risk platforms
• C++ exposure

This is an excellent opportunity for someone who enjoys solving complex production issues, coordinating across technical teams and working on systems where reliability and operational excellence truly matter.

Who are we?

Amaris Consulting, part of Mantu is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:

Brief Call

Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!

Interviews

(the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!

Case study

Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.

We look forward to meeting you!