Senior Principal - Customer Success, Strategic Accounts

Remote Jobs; Brasil; Teletrabalho; BRL 1.193.000 - 1.405.000; Tempo integral

Resumo da oferta

A leading technology company in Brazil is looking for an experienced Customer Success Manager to build relationships with C-suite executives and manage complex strategic accounts. Candidates should have over 10 years in customer success and demonstrate excellent problem-solving skills. The role offers a flexible work environment and opportunities for career growth and advancement, with a competitive salary up to $263,200 based on geographic pay zones.

Serviços

Comprehensive benefits

Flexible work environment

Paid volunteer days

Qualificações

• 10+ years in Customer Success, account management, consulting, or enterprise transformation.
• Proven track record managing large, complex strategic customers.
• Executive presence and experience delivering solutions at the SVP/C-level.

Responsabilidades

• Build and maintain trusted relationships with C-suite and senior executives.
• Accelerate product adoption and deliver measurable business outcomes.
• Lead the development and execution of Customer Success Plans.

Conhecimentos

Customer Success Management

Communication

Stakeholder Management

Problem Solving

Ferramentas

Jira

Confluence

Gainsight

Salesforce

Tableau

Descrição da oferta de emprego

Employer Industry: Software Development and Technology Solutions

Why consider this job opportunity:

• Salary up to $263,200 based on geographic pay zones
• Opportunity for career advancement and growth within a leading technology company
• Flexible work environment with options for remote work
• Comprehensive benefits and wellness resources, including paid volunteer days
• Engage in impactful work driving digital and AI transformations for major clients
• Collaborate with cross-functional teams to enhance customer experiences

What to Expect (Job Responsibilities):

• Build and maintain trusted relationships with C-suite and senior executives, positioning the employer as a strategic partner
• Accelerate product adoption and deliver measurable business outcomes across global teams
• Lead the development and execution of Customer Success Plans (CSPs) aligned with customer business goals
• Guide customers and internal teams through complex implementation and transformation initiatives
• Advise customers on leveraging AI and emerging technologies to enhance their strategies and operations

What is Required (Qualifications):

• 10+ years in Customer Success, account management, consulting, or enterprise transformation
• Proven track record managing large, complex strategic customers
• Executive presence and experience delivering solutions at the SVP/C-level for Fortune 500/global enterprise customers
• Strong understanding of Jira, Confluence, and Atlassian solution use cases
• Excellent problem-solving, communication, and stakeholder management skills

How to Stand Out (Preferred Qualifications):

• 5+ years with Atlassian-powered solutions
• ITSM certification
• Experience with MEDDPICC or similar deal qualification frameworks
• Proficiency with Customer Success Planning frameworks
• Experience using Gainsight, Salesforce, Tableau, or similar tools

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