Senior Market Manager

Airbnb; São Paulo; Presencial; BRL 246 000 - 307 000; Tempo integral

Resumo da oferta

Airbnb seeks a Senior Market Manager to drive health and growth of supply in Brazil by managing hosts, acquiring high-quality inventory, and expanding our market presence through cross-functional collaboration.

You will build partnerships, optimize pricing strategies, and develop localized supply management to sustain long-term success across established and emerging markets. Strong English/Portuguese, data-driven decision making, and a passion for travel are essential.

Qualificações

• 8+ years in new sales, account management, and partner support.
• Ability to communicate effectively in English and Portuguese.
• 2+ years in tech/travel industry is a plus.
• Proven pipeline management and book of business.
• Proficient data interpretation and application.
• Strategic and tactical execution in ambiguous environments.
• Cross-functional collaboration across teams.
• Excellent communication and presentation skills.
• Self-starter with strong time management.
• CRM experience; Salesforce a plus.
• Based in Brazil, willing to travel quarterly.
• Passion for Airbnb and travel; hosting is a plus.

Responsabilidades

• Build, manage and expand partner relationships within territory to exceed quarterly targets.
• Conduct regular optimization calls and reviews to foster enduring partnerships.
• Implement strategies to manage and optimize strategic partnerships.
• Prospect and onboard new high-quality supply within geography.
• Educate clients on product updates and relay feedback to internal teams.
• Leverage data to identify growth opportunities and allocate resources.
• Develop and implement unique engagement projects in territory.
• Work cross-functionally with product, policy, legal, tax and support teams.
• Acquire knowledge of local market trends for stakeholders.
• Understand technical aspects of software partnerships to assist hosts/guests.
• Represent Airbnb in external meetings and industry events.
• Support host community programs in region.

Conhecimentos

New sales

Account management

Partner support

Bilingual EN/PT

Data-driven

Salesforce

Cross-functional

Travel willing

Host experience

CRM proficiency

Ferramentas

Salesforce

Descrição da oferta de emprego

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

Our Supply Team is growing, and we want you to be part of it! As a Senior Market Manager, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb.

The Difference You Will Make

As a Senior Market Manager, your role will entail ensuring the health and expansion of our supply in Brazil. This will involve managing Hosts and acquiring high-quality inventory. Your focus will be to enhance Airbnb's market presence in your designated region through collaboration with other teams and leveraging your expertise on the local market. With a deep understanding of Airbnb's mission and values, you will oversee all aspects of supply acquisition and market success. This includes developing acquisition strategies, and managing relationships with strategic partners, including the creation of new partnerships. You will also be tasked with developing and refining scalable, localized supply management strategies for both established, competitive markets and emerging, untapped markets, aiming to secure our long-term success in these regions.

A Typical Day

• Build, manage and expand partner relationships within your territory, aiming to surpass quarterly sales targets.
• Conduct regular optimization calls and business reviews with partners to develop strong, enduring partnerships providing exceptional, timely service to hosts, including in-person support as needed.
• Implement strategies to effectively manage and optimize strategic partnerships.
• Prospect and onboard new, high-quality supply within your assigned geography.
• Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders.
• Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources.
• Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your territory.
• Work cross-functionally with teams such as product, communications, public policy, legal, tax and customer support to ensure Airbnb's long-term market success.
• Acquire comprehensive knowledge of local market trends to inform both internal and external stakeholders.
• Understand the technical aspects of software partnerships to offer comprehensive support, ensuring a seamless experience for hosts and guests.
• Represent Airbnb in external meetings with Hosts and at industry conferences in your market, solidifying the brand's presence and commitment.
• Support host community programs in your region, contributing to the growth and engagement of Airbnb's community.

Your Expertise

• 8+ years of experience in new sales, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships.
• Ability to communicate effectively in both English and Portuguese
• 2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge.
• Proven track record of being able to effectively work a leads pipeline and a book of business, demonstrating expertise in nurturing and converting potential opportunities.
• Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasizing the importance of data-driven decision-making.
• The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight.
• Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success.
• Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills.
• Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritization skills, showcasing the initiative and organizational capabilities required for the role.
• Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus, indicating the technical tools proficiency needed for effective relationship management.
• Based in Brazil, and must be willing to regularly travel to your assigned territory. Typical expectation would be once every quarter.
• Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company's mission and sector.

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

How We'll Take Care Of You

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Brazil Monthly Pay Range

R$22.000—R$27.500 BRL