Senior Manager, Quality Latin America

Date Posted: 2025-04-10

Country: Brazil

Location: LOC6030: Rua Elisha Otis, 841, São Paulo, SÃO BERNARDO DO CAMPO, 09852-075 Brazil

Senior Manager, Quality Latin America

As the Senior Manager, Quality, Latin America on a typical day you will:

• Lead one of the three OTIS’ Absolutes - Quality
• Make sure global policies are fully understood and followed by all Operating Areas of the Region
• Raising, analyzing and adjusting policies gaps vs local processes
• Analysis/Investigation of Quality issues/deviations
• Lead OPXL (Otis Performance Excellence) in the Region – focus in continuous improvement
• Manage Supplier Quality – including external and intercompany suppliers
• Be a strong Facilitator between Field (customer) needs and other HQ departments
• Focus on root cause analysis and implementing systemic corrective and preventive actions – improve Quality mindset
• Present Quality objectives, challenges, and opportunities with Executive Leadership
• Support ISO’s certifications

What You Will Need to be Successful:

• 5+ years of experience as a Senior Quality Manager in service/manufacturing multinational companies
• Solid experience in Quality strategy & KPIs, Functional processes, process mapping, implementing quality driven culture and governance
• Ownership of short to mid-term (1-3 years) strategy execution and operational direction in alignment with parent/corporate organization objectives
• Strong influence skills to collaborate with peers to raise Quality to the desired Absolute level
• Analytical, deep problem solving and GEMBA skills
• Supplier Quality experience to technically support Supply Chain on new sources assessments/approvals, SCAR’s and refund discussions
• Customer focused – internal and external – Quality as a support area MUST serve other departments
• High talent/team development abilities
• Apply the behaviors of the pillars of culture adopted by the organization in the work routine such as Inclusion, Imagination, Collaboration, Empowerment, Empathy and Pace.

Education

Required Qualifications:

• Bachelor’s degree and above preferably in engineering, quality management and product/service management.
• Know-how in Quality methodologies such as Six Sigma, PDCA, Problem Solving, Root Cause Analysis and others.
• + English and Spanish

Apply today to join us and Build what’s next!

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

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