Senior Manager, Planning

Mondelēz International; Curitiba; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading company is seeking a skilled manager to lead operations at their Digital Services Center in Curitiba, Brazil. The successful candidate will oversee a team, manage service delivery, and ensure compliance with global standards while fostering relationships with internal customers. Strong communication and leadership skills are essential for this role, as is a proven ability to manage shared services in a fast-paced environment.

Qualificações

• Experience in managing a shared service or BPO delivery center.
• Proven supply planning experience in complex environments.
• Fluent in English, digital mindset.

Responsabilidades

• Manage employee services in the service center.
• Oversee relationships between delivery teams and internal customers.
• Train and motivate team to deliver on employee services agenda.

Conhecimentos

Excellent communication

Interpersonal skills

Customer service skills

Multi-tasking

Problem-solving

Data analysis

Descrição da oferta de emprego

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

You will manage the in-house operations in the Mondelēz International Digital Services Center to ensure service delivery that meets service level agreements, productivity, and efficiency targets, with a focus on timely, accurate, and complete transaction handling and excellent customer care.

How you will contribute

You will oversee the employee services community in the service center and onshore in various countries, managing relationships between delivery teams and internal customers. You will report on service-center performance, lead reviews with the functional leadership team and key stakeholders, contribute to the global service management agenda, and integrate global processes and technologies. Additionally, you will manage the employee services center’s annual budget, handle local change requests, ensure compliance with the global governance framework, manage service suppliers, and identify opportunities for service improvements. As a people leader, you will train, coach, motivate, and inspire your team to deliver on the employee services agenda.

What you will bring

We are looking for candidates with experience and knowledge in:

• Managing people and fostering good relationships with colleagues
• Excellent communication, interpersonal, and customer service skills
• Managing a shared service or BPO delivery center regionally within a global organization
• Vendor relationship management
• Large-scale project management experience
• Data analysis with attention to detail
• Multi-tasking, problem-solving, and managing fluctuating workloads
• Building relationships, motivating, educating, and mentoring
• Taking initiative

Mandatory requisitions:

• Digital mindset
• Proven supply planning experience in complex environments
• Fluent English

We are committed to diversity, equity, and inclusion, and have initiatives supporting People with Disabilities, Ethnic-Racial groups, Women, LGBTQIAP+ communities, and Racial Equity through our MOVER movement.

No relocation support available.

Business Unit Summary

Mondelēz Brasil is the company's fourth-largest operation worldwide, with around 7,500 employees producing beloved brands like Bis, Lacta, Oreo, and Trident. Our products are available in over 700,000 points of sale and in more than 92% of Brazilian homes, with factories in Vitória de Santo Antão and Curitiba. We also host one of Mondelēz’s 11 global R&D centers, dedicated to innovation.

We are an equal opportunity employer, and all qualified applicants will be considered without regard to race, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

Job Type: Regular, Service Operations (Delivery), Global Business Services