Senior Manager, Client Success - Tribal Accounts

Remote Jobs; Brasil; Teletrabalho; BRL 747.000 - 854.000; Tempo integral

Resumo da oferta

A leading digital health organization in Brazil is looking for an experienced professional to manage Tribal client accounts. The role involves building partnerships and developing tailored engagement strategies for Tribal communities. Ideal candidates have over 4 years of experience in customer success or account management, with a strong understanding of health equity. This opportunity offers a salary of up to $160,000.00 and a chance to make a meaningful impact.

Qualificações

• 4+ years of experience in customer success, account management, or healthcare program management.
• Direct experience with Tribal Nations or Indian Health Service programs is preferred.
• Proven ability to build trust-based relationships.

Responsabilidades

• Manage Tribal client accounts focusing on adoption and growth.
• Build partnerships with Tribal leadership.
• Develop strategies for Tribal communities.

Conhecimentos

Customer success

Account management

Healthcare program management

Excellent communication

Cultural sensitivity

Descrição da oferta de emprego

Employer Industry: Digital Health

Why consider this job opportunity:

• Salary up to $160,000.00
• Opportunity for career advancement and growth within a mission-driven organization
• Supportive and diverse work culture that values collaboration and creativity
• Chance to make a meaningful impact on health equity and client success in Tribal communities
• Travel opportunities to engage directly with Tribal Nations and support program implementation

What to Expect (Job Responsibilities):

• Manage end-to-end ownership of Tribal client accounts, focusing on adoption, engagement, retention, and growth
• Build and sustain trusted partnerships with Tribal leadership and community health representatives
• Develop tailored engagement and adoption strategies for Tribal communities and health systems
• Collaborate with Tribal health programs and community organizations to align with health goals
• Act as a trusted advisor, helping clients achieve their health improvement and program sustainability objectives

What is Required (Qualifications):

• 4+ years of customer success, account management, or healthcare program management experience in population health or digital health
• Direct experience working with Tribal Nations, Tribal health systems, or Indian Health Service programs is strongly preferred
• Proven ability to build trust-based relationships across diverse stakeholders
• Knowledge of health equity and healthcare challenges in Tribal communities
• Excellent communication, facilitation, and presentation skills with cultural sensitivity

How to Stand Out (Preferred Qualifications):

• Experience in mission-driven settings with a focus on client engagement and retention
• Entrepreneurial mindset with adaptability in fast-paced environments
• Start-up experience is highly preferred
• Highly organized and detail-oriented, capable of managing multiple priorities
• Willingness to travel to rural or reservation-based communities

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