Senior Logistics Specialist-Last Mile

buscojobs Brasil; Bahia; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A SHEIN Brasil busca um Gerente de Operações de Última Milha para gerenciar as operações logísticas relacionadas à distribuição de pacotes. O candidato ideal deve ter forte experiência em logística de última milha e habilidades analíticas para impulsionar melhorias contínuas. Este papel envolve otimização de performance e gerenciamento de fornecedores para garantir a excelência no serviço.

Qualificações

• Experiência mínima de 5 anos em operações de logística de última milha, preferencialmente em e-commerce.
• Fluência obrigatória em Português e Inglês.
• Mentalidade orientada a dados para análise de KPIs e melhorias de processos.

Responsabilidades

• Gerenciar operações logísticas de última milha, garantindo distribuição de pacotes eficiente.
• Definir e acompanhar KPIs como taxa de entrega no prazo e tempos de trânsito.
• Coordenação de fornecedores e gestão de relacionamentos com transportadoras.

Conhecimentos

Análise de Dados

Gestão de Performance

Resolução de Problemas

Coordenação de Fornecedores

Formação académica

Bacharel em Administração de Empresas

Bacharel em Logística

Bacharel em Gestão da Cadeia de Suprimentos

Descrição da oferta de emprego

SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on demand production methodology, for a smarter, future-ready industry. Founded in 2012, SHEIN has more than 16,000 employees operating from offices around the world, and continues to expand operations globally. Join SHEIN and be the future!

ABOUT THE ROLE

This role is part of SHEIN Brazil's Last Mile team and is responsible for managing logistics operations related to parcel distribution, including next-day and second-day delivery. The focus is on ensuring seamless execution, optimizing performance, and proactively addressing operational challenges. This position requires a hands-on approach, strong analytical skills, and the ability to drive continuous improvements in last mile logistics.

Key Responsibilities

• Last Mile Operations Management : Oversee last mile logistics, ensuring timely and cost-efficient parcel distribution through partner carriers. Monitor daily operations, investigate anomalies, and implement corrective actions to maintain service excellence.
• Performance Management : Define and track KPIs such as on-time delivery, delivery success rate, and transit times . Develop dashboards and reports to provide data-driven insights to internal stakeholders and senior management.
• Supplier Coordination : Manage relationships with last mile carriers, ensuring service levels meet company standards. Conduct regular meetings, align volume forecasts, and monitor SLAs to maintain high performance.
• Operational Standardization : Establish and document best practices for last mile logistics. Define roles, responsibilities, and performance management models to ensure consistency across operations.
• Process Optimization : Identify and implement improvements in delivery operations. Benchmark industry best practices and develop initiatives to enhance efficiency, capacity, and cost-effectiveness.
• Incident Resolution & Continuous Improvement : Lead proactive issue resolution, ensuring smooth communication between teams and timely escalation of critical cases. Implement feedback loops to drive continuous operational improvements.
• Strategic Network Planning : Support the development of last mile network strategies, aligning logistics infrastructure with business growth plans and cost optimization goals.

Qualifications :

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or related fields.
• Minimum of 5 years of experience in last mile logistics operations , preferably in e-commerce and / or express logistics.
• Operational Expertise : Strong understanding of last mile logistics, carrier coordination, and performance management.
• Experience with Next-Day and Second-Day Delivery : Knowledge of express delivery models and their operational challenges.
• Data-Driven Mindset : Ability to analyze KPIs , identify risks, and drive process improvements through data insights.
• Hands-on Approach : Willingness to visit field operations, engage with carriers, and ensure seamless execution.
• Problem-Solving Skills : Quick analytical thinking to address operational challenges and implement preventive measures.
• Project Management : Experience in leading and executing logistics projects, working cross-functionally to achieve business goals.
• Mandatory fluency in Portuguese and English. Spanish and Mandarin are a plus.

CAREERS AT SHEIN

We Commit to Inclusion

At SHEIN, we believe that diversity is the force that drives innovation. We are committed to creating an environment where all voices are heard, valued and respected. All our vacancies are inclusive for people with disabilities, women, black people, LGBTQIAPN+ community and all types of diversity.

We Empower Talents with Diverse Careers

At SHEIN, we empower talent to excel with regular opportunities to elevate their career in their respective fields. As a dynamic business, we support internal mobility, diverse career pathways and recognition of success and contribution in a variety of meaningful ways.

We Engage with Global Cultures

SHEIN has over 20 offices worldwide , providing talent with many opportunities to collaborate with colleagues around the world. Perspective sharing and leveraging cultural differences, is one of our core strenghts as we work on many exciting projects and draw insights from industry-leading experience.