Global Executive Search | EOR | IT Consulting | Staffing at IntelliPro Group Inc
Key Responsibilities
- First Mile Operations Management: Oversee logistics, including seller pickups and dispatching with partner carriers. Monitor daily operations, ensure adherence to timelines and costs, investigate anomalies, and implement corrective actions.
- Performance Management: Define and track KPIs, develop dashboards and reports to monitor performance, and provide insights to stakeholders and management.
- Supplier Coordination: Manage relationships with logistics partners, conduct meetings, communicate forecasts, and align expectations for operations.
- Operational Standardization: Establish best practices, define roles, responsibilities, and performance models for consistency and efficiency.
- Process Optimization: Identify and implement improvements, benchmark industry practices, and develop initiatives to enhance logistics performance.
- Incident Resolution & Continuous Improvement: Lead issue resolution, ensure communication, escalate critical cases, and implement feedback for ongoing improvements.
- Strategic Network Planning: Support development of network strategies aligning infrastructure with growth and cost goals.
Requirements
- Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or related fields.
- Minimum of 5 years in logistics operations in Brazil, preferably in e-commerce or express logistics.
- Operational expertise in first mile logistics, supplier coordination, and performance management.
- Data-driven mindset with ability to analyze KPIs and drive improvements.
- Hands-on approach, willing to visit operations and engage with sellers.
- Problem-solving skills for operational challenges.
- Experience in leading logistics projects and cross-functional collaboration.
- Mandatory fluency in Portuguese and English; Spanish and Mandarin are a plus.
Seniority level
Employment type
Job function
Industries
- Retail and Online and Mail Order Retail