Senior ITSM/ITIL Customer Success Specialist

BMC Software, Inc.; Brasil; Teletrabalho; BRL 120.000 - 180.000; Tempo integral

Resumo da oferta

A global technology company seeks a professional to drive customer success and adoption in Brazil. You will work with key accounts, providing governance advice and delivering Success Blueprints. The ideal candidate will have strong executive communication skills and experience with ITSM products like BMC Remedy and ServiceNow. This role offers the flexibility of remote work and fosters a diverse, inclusive corporate culture.

Serviços

Diverse and inclusive workplace

Opportunities for community engagement

Support for personal growth

Qualificações

• Expertise in managing large political accounts at senior levels.
• Experience in providing governance advice and risk mitigation.
• Ability to articulate value in a Cloud Computing environment.

Responsabilidades

• Drive customer adoption and success.
• Serve as post-sales success leader for assigned accounts.
• Provide deliverable Success Blueprints for customers.

Conhecimentos

Executive-level communication

Interpersonal skills

Conflict mediation

Customer management

Expertise in ITSM products

Ferramentas

HP Service Desk

BMC Remedy

ServiceNow

Frontrange

Descrição da oferta de emprego

You may occasionally be required to travel for business

This role can be based remotely in Brazil

Looking for details about our benefits? You can learn more about them by clicking HERE

Description and Requirements

"At BMC trust is not just a word - it's a way of life!"

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!

Here is how, through this exciting role, you will contribute to BMC's and your own success:

• Be responsible for driving customer adoption and success by providing governance advice, usage/adoption recommendations, risk identification and mitigation.
• Articulate value, inspire and sell the Social Enterprise future in a Cloud Computing world.
• Become the post-sales success leader for your assigned accounts and provide your customers with a deliverable Success Blueprint, possessing application functional or IT expertise in combination with exceptional customer management experience at the C-level.

To ensure you’re set up for success, you will bring the following skillset & experience:

• Expertise and experience dealing with large, complicated, political accounts at the most senior IT and business levels (preferably with recent direct hands-on executive experience)
• Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialo
• Information Technology Service Management (ITSM) products such as HP Service Desk, BMC Remedy, BMC Service Express / Magic, ServiceNow, Heat, Frontrange, or other commercial ITSM products.

Our commitment to you!

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

We use AI technology to support parts of our recruitment process, but people—not algorithms—make all final hiring decisions. AI may assist with tasks like scheduling, screening for role alignment, or helping us manage large volumes of applications more efficiently. However, candidates are reviewed by a member of our recruitment team, and interviews and hiring decisions are always made by people. We’re committed to ensuring that technology enhances fairness, efficiency, and the candidate experience—never replaces genuine human judgment.