Senior Incident Manager

Trustly; Vitória; Teletrabalho; BRL 90.000 - 120.000; Tempo integral

Resumo da oferta

A leading company in the payment industry is seeking an experienced Site Reliability Engineer to ensure reliable infrastructure and services. This role involves guiding a team, managing incidents, and optimizing performance while fostering collaboration. The ideal candidate will have a strong technical background and proactive problem-solving skills, contributing to the company's mission of redefining payments.

Serviços

Health and dental plans

Life insurance

Meal and supermarket vouchers

Home Office Allowance

Access to Wellhub

Trustly Club discounts

Monthly happy hours

English language program

Extended maternity and paternity leave

Flexible hours and remote work options

Qualificações

• Experience leading DevOps or SRE teams.
• Proactive problem-solving skills.
• Advanced proficiency in English.

Responsabilidades

• Guide a team of SREs and provide technical guidance.
• Lead incident response efforts and optimize performance.
• Drive automation initiatives and develop reporting frameworks.

Conhecimentos

Communication

Negotiation

Critical Thinking

Problem Solving

Formação académica

B.S. in Computer Science

Ferramentas

Python

Shell Script

AWS

Linux OS

Descrição da oferta de emprego

WHO WE ARE

At Trustly, we’re on a mission to deliver a better way to pay and get paid. Consumers deserve a payment option that prioritizes financial responsibility, and merchants should have the independence to accept payments without unnecessary costs. This mission drives everything we do.

We’re revolutionizing the payments industry by making Pay by Bank the new standard at checkout, providing a smarter payment option to credit and debit cards. For merchants and consumers, this means the freedom to make and receive payments with greater security and ease.

Fueled by this purpose, we’ve grown into a global network connecting 9,000 merchants to 650 million consumers through 12,000 banks across 33 countries, processing over $58 billion annually. As the leader in Pay by Bank, we aim to redefine the payments experience by delivering exceptional products and unmatched value.

With regional offices in Vitória, Brazil and Silicon Valley, USA, and our global headquarters in Stockholm, Sweden, we are a diverse team that spans over 30 nationalities. Embracing a culture of innovation and collaboration, our 'work from anywhere' policy allows employees in Brazil, the U.S., and Canada to work remotely within their country of residence, enabling flexibility while staying connected to our global team.

At Trustly, we believe that inclusion and diversity are essential foundations for building a fair and equitable society. We do not discriminate based on race, religion, ancestry, color, national origin, gender identity, sexual orientation, age, citizenship, marital status, or disability status. Our main goal is to provide a fair, welcoming, diverse environment with opportunities for all collaborators. The stages of our selection process take place online and without distinction of any kind.

Now is the perfect time to join us and help accomplish our mission. If you’re inspired by purpose, thrive in a fast-paced and entrepreneurial environment, and are ready to shape the future of payments, we’d love to hear from you!

About the role

This position is an individual contributor role responsible for continuous monitoring to ensure that the company's infrastructure and services operate reliably, scalably, and efficiently, with maximum system availability and performance. The role involves anticipating and proactively resolving problems before they affect users.

What you will do:

• Guide a team of SREs: Provide technical guidance, mentorship, and support to a team of SRE engineers. Foster a collaborative and inclusive team environment. Define the roadmap following business requirements and collaborate with the team to ensure the execution aligns with business priorities.
• Incident management: Lead incident response efforts, identify root causes, and implement preventative measures to minimize future incidents.
• Performance optimization: Identify performance bottlenecks, conduct performance analysis, and optimize system and application performance.
• Automation and tooling: Drive automation initiatives, develop and maintain tools, scripts, and frameworks to streamline deployment, monitoring, and troubleshooting processes.
• Generate regular reports on system reliability, uptime, and performance metrics to provide insights and visibility to stakeholders.
• Collaborate with cross-functional teams to define key performance indicators (KPIs) and develop reporting frameworks to monitor system health and operational efficiency.
• Conduct capacity planning based on environment metrics and expected growth.
• Prepare executive reports summarizing incidents, resolutions, and recommendations for improvements.
• Present findings, trends, and insights to management and stakeholders to inform decision-making.

Who you are:

• B.S. in Computer Science or a related field.
• Experience leading DevOps or SRE teams.
• IT project management experience.
• Expertise with scripting languages such as shell script and Python.
• Experience supporting critical services in production in the cloud (AWS) and on-premises.
• Knowledge of network technologies and system, security, and network monitoring tools.
• Technical knowledge of Databases and Linux OS, including best practices for maintaining services.
• Proactive problem-solving skills, including removing manual toil using code and fixing performance issues programmatically.
• Experience building SLAs, SLIs, SLOs, and error budgets based on business rules.
• Advanced proficiency in English.

Skills:

• Strong communication and negotiation skills.
• Relational profile and ownership mindset.
• Ability to work under pressure.
• Understanding of business language and intermediate technical communication skills.
• Critical thinking, synthesis, and problem-solving abilities.

Our perks and benefits:

• Health and dental plans with no co-payment costs.
• Life insurance with comprehensive coverage.
• Meal and supermarket vouchers.
• Home Office Allowance.
• Access to Wellhub for physical activities and online classes.
• Trustly Club discounts at educational institutions and partner stores.
• Monthly happy hours with iFood coupons.
• English language program with online classes.
• Extended maternity and paternity leave.
• Birthday leave.
• Flexible hours and remote work options in Brazil.
• Work equipment provided, with options for purchase.
• Annual bonus based on KPIs and performance.
• Referral program rewards.

Check out our Glassdoor or our Brazil Life page on LinkedIn for more details about our culture and environment.

#LI-Remote #LI-CHERRYNE-TRUSTLY

At Trustly, we embrace diversity and are committed to an inclusive environment. We are an Equal Opportunity Employer, making employment decisions based on qualifications, merit, and business needs.