Senior General Liability Claims Adjuster

Honeycomb Insurance; Costa Rica; Hybrid; BRL 548,000 - 672,000; Full time

Benefits offered by this job

ISO stock options

Medical, dental, and vision coverage

401(k) Employer match

Flexible time off

10 company-paid holidays

Paid family leave

Job summary

Honeycomb Insurance is seeking a Senior General Liability Claims Adjuster to manage the full claims process from investigation to resolution. This remote role on the West Coast involves handling bodily injury, property damage, premises liability, and products/completed operations, coordinating with insureds, claimants, attorneys, and carriers.

The role requires an Independent Adjustor license, 7+ years of commercial GL claim experience (litigated claims), strong negotiation and analytical

Qualifications

• Independent Adjustor license required; CA or TX preferred; CA license must be obtained within 60 days.
• Minimum 7 years of experience handling commercial general liability claims (habitational and premises liability preferred).
• Prior experience handling litigated claims.
• Directors & Officers claims experience.

Responsibilities

• Review Claims Documentation and assess damages.
• Investigate liability with statements, reports, and evidence.
• Manage claims from notice through final resolution with timely action.
• Negotiate settlements within authority.
• Handle litigated claims with defense counsel and participate in mediations.
• Provide exceptional customer service to policyholders and claimants.
• Maintain detailed file documentation.
• Ensure regulatory and procedural compliance.
• Interpret coverage and prepare coverage letters.

Skills

Negotiation

Analytical thinking

Decision making

Microsoft Office

Claim management systems

Written communication

Verbal communication

Tools

Claim management system

Job description

Senior General Liability Claims Adjuster

West Coast - Remote

Honeycomb Insurance

At Honeycomb, we're not just building technology; we’re reshaping the future of insurance.

Honeycomb is a rapidly growing global startup, generously backed by top-tier investors and powered by an exceptional team of thinkers, builders, and problem-solvers. Dual-headquartered in Chicago and Tel Aviv (R&D center), and with 6 offices across the U.S., we are reinventing the commercial real estate insurance industry, an industry long overdue for disruption. Just as importantly, we ensure every employee feels deeply connected to our mission and one another.

With over $100B in insured assets, Honeycomb operates across 23 states, covering more than 65% of the U.S. population and increasing its coverage.

If you’re looking for a place where innovation is celebrated, culture actually means something, and smart people challenge you to be better every day - Honeycomb might be exactly what you’ve been looking for.

What You’ll Do

The General Liability Claims Adjuster (Commercial) is responsible for managing all aspects of the claims process—from initial investigation through final resolution—while ensuring each claim is handled promptly, thoroughly, and fairly. This position involves evaluating and resolving claims arising from bodily injury, property damage, premises liability, and products/completed operations. The adjuster will oversee a caseload of moderate to complex matters, maintaining compliance with company best practices, policy provisions, and applicable legal standards. Collaboration with insureds, claimants, attorneys, and other key stakeholders is essential to achieving timely and equitable claim outcomes.

Key Responsibilities:

• Review Claims Documentation: Evaluate photos, estimates, incident reports, contracts, and other materials submitted by insureds, claimants, or field adjusters to assess damages and determine the scope of loss.
• Investigate Liability: Conduct thorough investigations by obtaining statements, reviewing police and incident reports, identifying risk transfer opportunities, and analyzing evidence to determine liability and coverage applicability.
• Manage the Claims Process: Handle claims from initial notice through final resolution, ensuring timely action, accurate documentation, and adherence to company standards and best practices. Reporting to carriers based on client guidelines.
• Negotiate Settlements: Engage with insureds, claimants, claimant attorneys and vendors to negotiate equitable and timely settlements within assigned authority levels.
• Handle Litigated Claims: Collaborate with defense counsel to manage litigation, review pleadings and discovery, monitor case progress, and participate in mediations or settlement discussions as needed.
• Provide Exceptional Customer Service: Act as the primary point of contact for policyholders and claimants, delivering clear communication, guidance on coverage, and responsive support throughout the claims process.
• Maintain Detailed File Documentation: Accurately record all investigations, communications, analyses, and decisions in compliance with company procedures and regulatory standards.
• Ensure Regulatory and Procedural Compliance: Follow all company policies, state regulations, and industry standards in every phase of claims handling.
• Interpret Coverage: Analyze and apply policy language, endorsements, and exclusions to determine coverage and resolve claims appropriately. Prepare reservation of rights or appropriate coverage letters.

Skills and Qualifications:

• Licensure: Independent Adjustor License in home state or a designated home state required, Texas or California Preferred. California license must be obtained within 60 days of hire.
• Experience: Minimum of 7 years of experience handling commercial general liability claims (habitational and premises liability preferred). Prior experience handling litigated claims required.
• Past experience handling Directors & Officers claims

Knowledge, Skills, & Abilities:

• Strong understanding of commercial general liability coverage forms and legal liability principles.
• Excellent written and verbal communication skills, including the ability to draft detailed coverage letters, evaluations and reports.
• Strong negotiation, analytical, and decision-making skills.
• Proficiency with claim management systems and Microsoft Office Suite.
• Ability to manage a diverse workload, prioritize effectively, and meet deadlines in a fast-paced environment.
• High degree of professionalism, integrity, and attention to detail.

Work Environment: The General Liability Adjuster primarily works in an office setting and handles claims remotely, without field visits. This role involves working with departments, including claims, underwriting, and customer service teams, and insurance carriers to ensure smooth claim processing. This position is remote unless located within a reasonable commute from one of our offices (Austin, Roseville). If near an office hub, the position is hybrid 3x / week (Normally in office Tuesday - Thursday).

Physical Requirements:

• Ability to work at a desk for extended periods.
• Minimal travel may be required for training or occasional meetings.

Benefits & Compensation:

• Salary range: $110,000 - $135,000, plus a target 5% annual bonus
• ISO stock options
• Medical, dental, and vision coverage for you and your dependents
• 401(k) Employer match
• Flexible time off
• 10 company-paid holidays
• Paid family leave

Honeycomb is committed to fair and equitable compensation practices. The base salary range listed in each job posting represents our good faith estimate of what we expect to pay for the role. Actual compensation may vary based on skills, experience, education, and location, as well as internal alignment and market factors.