Senior Customer Success Manager

Restaurant365; Brasil; Teletrabalho; BRL 509.000 - 638.000; Tempo integral

Resumo da oferta

A leading SaaS solutions provider in Brazil is seeking a Customer Success Manager to enhance customer satisfaction and retention. In this pivotal role, you will develop relationships with clients and track key metrics to ensure their success on the platform. The ideal candidate will have at least 2 years of experience in a similar role and strong organizational and time-management skills. This position offers a competitive salary and comprehensive benefits.

Serviços

Comprehensive medical benefits

401k with matching contributions

Unlimited PTO

Qualificações

• Minimum 2 years in a Customer Success Manager role or similar.
• Experience in accounting or restaurant hospitality preferred.
• Strong skills in organization and time-management.

Responsabilidades

• Develop relationships to ensure customer satisfaction.
• Strategize to meet client goals and ROI.
• Track key client metrics like usage and CSAT.

Conhecimentos

Customer relationship management

Problem resolution

Time-management

SaaS knowledge

Ferramentas

Salesforce

Gainsight

Microsoft Office

Descrição da oferta de emprego

Overview

Employer Industry: SaaS Solutions for the Restaurant Industry

Why consider this job opportunity

• Salary range of $96,400 - $120,500 + Bonus
• Comprehensive medical benefits, 100% paid for employees
• 401k with matching contributions
• Unlimited PTO plus company holidays
• Opportunity for career advancement and growth within the organization
• Engaging work environment focused on empowering team members

What to Expect (Job Responsibilities)

• Develop long-term relationships with customers to ensure high adoption, retention, and satisfaction
• Strategize with clients to meet and exceed their target goals and ROI
• Handle escalations and facilitate issue resolution across departments
• Track and drive key client metrics such as usage, health, CSAT, and net promoter scores
• Serve as a subject matter expert in the R365 platform and maintain accurate records in Salesforce and Gainsight

What is Required (Qualifications)

• Minimum of 2 years of experience as a Customer Success Manager or equivalent in a SaaS-based company
• 2-3 years of experience in accounting and/or restaurant hospitality or equivalent
• Previous experience implementing and/or supporting Restaurant 365 software
• Proficient in Microsoft Office, including Outlook, Excel, Word, and PowerPoint
• Strong organization and time-management skills with the ability to manage multiple complex projects

How to Stand Out (Preferred Qualifications)

• Experience with Gainsight or other customer success management platforms
• Familiarity with Monday.com or other project management software
• Knowledge of Freshdesk or other ticket management software

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