Senior Customer Solutions Mgr, AGS Brazil CSM, AGS Brazil CSM

Amazon; São Paulo; Presencial; BRL 120.000 - 150.000; Tempo integral

Resumo da oferta

A leading company is seeking an AWS Customer Solutions Manager to guide clients on their cloud journey. This role involves collaborating with various teams, managing migrations, and ensuring customer success through innovative solutions. The ideal candidate will have a strong technical background and excellent communication skills, with a passion for delivering exceptional customer experiences.

Qualificações

• 5+ years leading large-scale technical programs.
• 2+ years customer-facing experience with executives.
• Experience implementing cloud services.

Responsabilidades

• Guide AWS customers through their cloud journey.
• Manage reporting and tracking functions.
• Oversee education plans and business outcome roadmaps.

Conhecimentos

Problem Solving

Communication

Leadership

Formação académica

Bachelor's degree in science, technology, engineering, math, business

Ferramentas

PMP

SCRUM

Agile

SAFe

Descrição da oferta de emprego

As an Amazon Web Services (AWS) Customer Solutions Manager, you will be responsible for guiding AWS customers through their multi-year journey to the cloud. In this highly visible role, you will ensure that all AWS teams collaborate effectively to deliver customer outcomes.

You will be a key partner to our customers, leveraging your experience with large-scale cloud transformations to assist them through their AWS adoption stages. Your role includes guiding customers on operational, educational, and governance aspects of a successful AWS cloud journey.

You will interact with customer and AWS leadership, fostering collaboration between core account groups (Sales, Support, Solutions Architecture, Professional Services), product/engineering teams, and customer teams. Your responsibilities include planning and supporting workload migrations, translating strategic initiatives into actionable steps, and managing reporting and tracking functions. You will oversee education plans, roadmaps for business outcomes, Executive Briefing Sessions, go-live events, and transitions, all critical to customer success.

We encourage innovative thinking and ownership of customer challenges. You will bring the best of AWS/Amazon to our customers and proactively develop new ideas, tools, and mechanisms to solve their challenges.

Successful candidates will have a strong technical background, be detail-oriented, possess excellent problem-solving skills, and be effective communicators at both executive and team levels. You should be capable of leading virtual teams, gaining stakeholder buy-in, and influencing decisions with your enterprise cloud experience and operational expertise. Your role includes evangelizing AWS services and encouraging customer adoption, driven by a passion for delivering excellent customer experiences and driving innovation during their migration to AWS.

Minimum requirements include:

1. 5+ years of leading large-scale, technical or engineering programs with a record of thought leadership and successful completion.
2. 2+ years of customer-facing experience engaging with executives, technologists, or partners to solve business problems using advanced technologies.
3. Bachelor's degree in science, technology, engineering, math, business, or equivalent.
4. Experience leading technical and non-technical transformation projects across broad functional teams.
5. PMP, SCRUM/Agile, or SAFe certification.
6. Experience implementing cloud services, including migrations and modernization projects.

Our inclusive culture empowers Amazonians to deliver the best results. If you need workplace accommodations during the application process, please visit this link. For regions not listed, contact your Recruiting Partner.