Senior Business Travel Consultant with Italian Language

Descompagnons Trabalho Temporário Lda; Santarém; Teletrabalho; EUR 30.000 - 45.000; Tempo integral

Resumo da oferta

A leading travel management company is seeking a Senior Business Travel Consultant to join their team in Portugal. This role involves providing quality support to corporate travelers, handling extensive bookings across various services. Candidates should have significant experience in the field and fluency in Italian, and will benefit from a flexible work model, competitive remuneration, and comprehensive support programs.

Serviços

Flexible work model

Medical, dental, and vision plans

Paid parental leave

Mental health support programs

Connectivity stipends

Career development tools

Qualificações

• Fluent in Italian (C1), both written and spoken.
• 5+ years of experience in business travel consulting.
• 3+ years of experience with GDS.

Responsabilidades

• Provide customer support ensuring a smooth travel experience.
• Handle complex travel bookings including flights and accommodations.
• Stay updated with relevant travel information.

Conhecimentos

Customer support

Multitasking

Problem-solving

Communication

Ferramentas

GDS (Sabre, Amadeus, Galileo)

Gmail

Zendesk

Slack

Salesforce

Descrição da oferta de emprego

Workster is partnering with a leading travel management, corporate card, and expense management company to recruit a Senior Business Travel Consultant to join their Portugal-based team.

In this role, you will provide
- quality support to corporate travellers, handling bookings for accommodations, flights, rail travel, and other business travel services. You will be responsible for ensuring seamless travel arrangements, assisting with
- service tools, and ensuring compliance with company and customer policies.

This is a
- time position, offering the flexibility of remote work across Portugal or a hybrid model in Lisbon.

Key Responsibilities

• Provide customer support via chat, calls, and emails, ensuring a smooth travel experience
• Stay up to date with relevant travel information, destinations, and service providers
• Assess customer needs, urgency, and preferences efficiently
• Handle complex travel bookings, including flights, rail, accommodations, and additional services
• Assist customers with
  - service options on travel platforms and apps
• Maintain compliance with company and customer policies, following global travel standards
• Provide feedback to stakeholders on service improvements and key processes
• Participate in team discussions on industry trends, products, and service providers
• Stay informed about best practices in business travel
• Meet attendance, training, and performance expectations

Requirements

• Fluent Italian (C1), both written and spoken
• 5+ years of experience in a business travel consultant role, handling air, rail, and accommodation bookings
• 3+ years of experience using GDS (Sabre, Amadeus, or Galileo) – Mandatory
• Experience in
  - facing roles or contact center environments
• Proficiency with tools such as Gmail, Zendesk, Slack, and Salesforce
• Ability to work rotating shifts (Monday to Sunday, 7 AM – 11 PM)
• Strong multitasking and
  - solving skills
• Ability to work independently and handle customer issues efficiently
• Professional, empathetic, and excellent communication skills
• Additional language skills in French, German, Spanish, or Italian are a plus.

The Offer

• Competitive remuneration package based on experience, skills, and performance
• Flexible work model – Remote (Portugal) or Hybrid (Lisbon)
• Medical, dental, and vision plans with premium coverage
• Paid parental leave and bereavement leave
• Mental health support programs
• Connectivity stipends to support remote work
• Guidance, training, and career development tools