Senior Agent, Customer Service (Portuguese Speaker)

OKXhas; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

Rejoignez OKX, une plateforme d'échange de cryptomonnaies de premier plan, en tant qu'Agent Senior du Service Client. Dans ce rôle, vous serez responsable de la gestion des demandes des clients en plusieurs langues et de la collaboration avec des équipes internes pour assurer une satisfaction client optimale. Nous recherchons une personne dotée d'une solide expérience en service client et d'excellentes compétences linguistiques, souhaitant évoluer dans un environnement dynamique et multinational.

Serviços

Package de rémunération compétitif

Fonds de développement professionnel

Fonds de fitness

Jours de congé annuels (30 jours après un an de service)

Bonus annuel

Qualificações

• Diplôme technique requis.
• 2 ans d'expérience en service client.
• Compétences en langues écrites et parlées (portugais et anglais).

Responsabilidades

• Gérer les demandes des clients via email, chat et voix.
• Collaborer avec les parties prenantes internes et externes.
• Maintenir une bonne compréhension des produits de l'entreprise.

Conhecimentos

Compétences interpersonnelles

Résolution de problèmes

Gestion du temps

Apprentissage rapide

Formação académica

Diplôme technique en finance, service client, linguistique ou études connexes

Ferramentas

Zendesk

Microsoft Office

G-Suite

Descrição da oferta de emprego

Senior Agent, Customer Service (Portuguese Speaker)

Who We Are:

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles:We Before Me,Do the Right Thing, andGet Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

What You’ll Be Doing:

• Handling inquiries and issues from global customers in multiple languages through various channels, including email, chat, and voice.
• Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services, etc.
• Maintaining a strong understanding of company products to effectively communicate with customers in their preferred language.
• Establishing and nurturing strong relationships with company partners and external stakeholders.
• Escalating any queries or unresolved issues to Level 2/Supervisors as directed by the operations management when they can not be resolved within standard procedures.

What We Look For In You:

• A Technical Degree and/or above in finance, customer service & relations, linguistics, crypto-related studies, or a related field.
• At least 2 years of experience in language-related roles, including translation, interpretation, or localization.
• Proficiency in both spoken and written language relevant to the job, along with a high level of English language proficiency.
• Ability to work independently in a fast-paced environment and deliver multilingual support.
• Willingness to work according to a given schedule to support 24x7 language-related operations.
• Strong interpersonal skills: the ability to navigate challenging language situations and remain composed under pressure.
• Problem-solving mindset: a dedication to finding the right linguistic solutions for customers, overcoming language barriers, and making cost-efficient decisions.
• Excellent time management: the ability to handle multilingual tasks effectively while managing time efficiently.
• Quick learner: the ability to quickly grasp new linguistic concepts and adapt to the evolving language needs of customers.

Nice to Haves:

• Familiarity with cryptocurrency and/or finance-technology industry.
• Working knowledge of CRM tools, such as Zendesk.
• Basic computer knowledge: MacOS, Lark, Microsoft Office, and G-Suite.
• Competitive remuneration package (Base Salary + Shift Allowance)
• Learning & Development fund
• Fitness fund
• Monthly team building fund
• Annual leave (30 days after one year of service)
• Yearly bonus
• Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
• Employee engagement, recognition and appreciation program
• Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations

#LI-HYBRID #LI-JC3

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Are you legally authorized to work in the location where this position is based (Brazil)? * Select...

Are you proficient in both written and spoken Portuguese and English? * Select...

Do you have a minimum of 1.5 years of consistent experience in online customer service support (e.g., live chat, email, or voice) within a call center environment? * Select...

Do you have any prior experience in the crypto industry, considering that this position involves supporting a crypto exchange platform? * Select...

The nature of the job may require working on shifts. Are you willing to work on a rotational shift schedule? (Shift Allowances will be given) * Select...

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