Senior Account Manager – Strategic Client Success

Growth Troops; São Paulo; Teletrabalho; USD 70.000 - 110.000; Tempo integral

Resumo da oferta

A fast-growing AI company seeks a Senior Account Manager to lead post-sale relationships with high-value B2B clients. This fully remote role requires expertise in account management and strategic partnerships, focusing on client success while utilizing CRM tools. Ideal candidates will thrive in dynamic environments and have a proactive approach to client interactions.

Serviços

Fully remote work

High-impact customer success function

Influencing product direction

Qualificações

• 3–5+ years in account management or customer success.
• Experience managing B2B SaaS clients.
• Excellent communication and stakeholder management skills.

Responsabilidades

• Manage the full post-sale lifecycle: onboarding, adoption, expansion, renewal.
• Build strong relationships with decision-makers.
• Identify growth opportunities and partner with Sales on upsell strategies.

Conhecimentos

Communication

Stakeholder Management

Relationship Building

Strategic Thinking

Ferramentas

HubSpot

Salesforce

Slack

Airtable

Descrição da oferta de emprego

Senior Account Manager – Strategic Client Success

Remote (US Time Zones Preferred) | Full-Time

Drive outcomes. Deepen partnerships. Deliver long-term value.

We’re looking for a Senior Account Manager to lead post-sale relationships across a portfolio of high-value B2B clients. You’ll serve as the trusted advisor for each account—owning onboarding, driving adoption, and guiding clients toward success with our AI-powered solutions.

This role is perfect for someone who thrives in fast-paced environments, excels at relationship-building, and brings a strategic mindset to every interaction.

What You’ll Do

• Manage the full post-sale lifecycle: onboarding, adoption, expansion, renewal

• Build strong relationships with decision-makers and end users

• Conduct regular check-ins and success reviews to keep accounts on track

• Identify growth opportunities and partner with Sales on upsell strategies

• Act as the voice of the customer internally, advocating for client needs

• Track activities, risks, and outcomes in CRM systems

What You Bring

• 3–5+ years in account management, customer success, or strategic partnerships

• Experience managing B2B SaaS clients with complex workflows

• Excellent communication and stakeholder management skills

• Comfort working cross-functionally with product, sales, and support teams

• Familiarity with CRM tools (HubSpot, Salesforce), Slack, and Airtable

Why Join Us

• Be part of a fast-growing, fully remote AI company

• Help shape a high-impact customer success function

• Work with forward-thinking clients scaling through automation

• Influence product direction through direct client insights