Senior Account Manager (Sao Paulo)

Idealsvdr; São Paulo; Teletrabalho; BRL 60.000 - 100.000; Tempo integral

Resumo da oferta

Uma empresa inovadora está em busca de um Gerente de Contas Sênior para se juntar à sua equipe de Sucesso do Cliente em São Paulo. Neste papel, você será fundamental para garantir uma experiência excepcional ao cliente, gerenciando um portfólio diversificado e desenvolvendo relacionamentos duradouros. Com um foco em análise e comunicação, você ajudará a impulsionar a satisfação e a retenção dos clientes, contribuindo para o crescimento da empresa na região LATAM e globalmente. Se você é apaixonado por oferecer soluções impactantes e deseja fazer parte de um ambiente dinâmico e colaborativo, esta é a oportunidade perfeita para você.

Serviços

Flexibilidade de trabalho remoto

Orçamento para local de trabalho em casa

Cobertura de despesas de co-working

Qualificações

• 5+ anos de experiência como Gerente de Contas, CSM ou AE, preferencialmente em SaaS.
• Habilidade comprovada em gerenciar um portfólio de 50+ contas.

Responsabilidades

• Gerenciar um portfólio de 100 contas, garantindo engajamento consistente.
• Conduzir treinamentos de integração para novos clientes.

Conhecimentos

Gestão de contas

Comunicação

Inteligência emocional

Análise de dados

Proficiente em inglês

Proficiente em português

Formação académica

Experiência em SaaS

Experiência em gerenciamento de contas

Ferramentas

Plataformas de colaboração segura

Descrição da oferta de emprego

Ideals is a global B2B SaaS product company recognized as the most highly rated and customer-centric in a secure business collaboration market. Trusted by more than 2,000,000 users from 175,000 companies globally, we are on a mission to create more prosperity in the world by accelerating high-stakes business decisions. We achieve this by delivering extremely intuitive and robust software products that help people make impactful decisions with less stress, higher quality, and shorter hours:

Ideals Virtual Data Room : A web-based cloud platform used by companies in a wide range of industries to ensure secure confidential document sharing for online due diligence, fundraising transactions, corporate reporting, licensing, clinical trials, and other business goals.

Ideals Board : A cloud platform with web and mobile applications used by board members, CEOs, executives, and corporate secretaries, to streamline governance and improve high-stake decisions in a fast, secure, and compliant way.

The role

Delivering exceptional customer experience is key at Ideals. Our Customer Success team has been crucial in driving a high level of customer satisfaction and securing our Market Leader status on G2 for 5 consecutive years.

Currently, we are looking for a skilled Senior Account Manager to join our Customer Success team in Sao Paulo, Brazil. In this role, you will provide exceptional post-sales support to clients, ensuring account development, renewals, and fostering long-term relationships. Leveraging your sharp analytical mindset and outstanding communication skills, you will understand client needs and translate them into actionable solutions.

This is a unique opportunity to build an excellent track record in a multinational, mature yet fast-evolving SaaS environment. You will directly enhance customer satisfaction and retention, supporting our scaling in the LATAM region and globally.

What you will do

• Research and study new clients to identify their expected value from the product
• Conduct kick-off (onboarding) training for new clients
• Manage a portfolio of 100 accounts, ensuring structured follow-ups, pipeline prioritization, and consistent engagement throughout the customer journey
• Engage with clients through their product journey and ensure appropriate experience to increase adoption and retention
• Drive renewals and expansions proactively, based on account usage, growth potential, and business insights
• Support clients through email/phone when they have a question or a concern
• Conduct exit interviews with churned clients
• Monitor client activity in the VDR, anticipating potential issues, and promptly address them to maintain high client satisfaction
• Perform regular check-ins to probe the client for additional needs and assist with possible issues
• Drive the referral program by securing satisfied client reviews and testimonials
• Develop case study materials for use by Sales Executives
• Establish and nurture strong client relationships to enhance loyalty
• Participate in project activities to improve the Customer Success Process or introduce new customer success initiatives
• Manage Enterprise clients in close collaboration with the Business Development and Project Management Office Teams

What you bring

• Native-level Portuguese and full professional proficiency in English (C1)
• At least 5 years of experience as an Account Manager, CSM, or AE, preferably in SaaS
• Proven track record managing a book of business of 50+ accounts, with a strong ability to plan, organize and prioritize effectively
• Sharp commercial acumen — comfortable analyzing client needs, identifying upsell opportunities, and linking usage data to business outcomes
• Customer-driven personality with empathetic and emotional intelligence skills
• Excellent communication, interpersonal, and presentation skills

Nice to have

• Spanish language at conversational level or higher
• Familiarity with data rooms, board portals, or secure collaboration tools

Our assessment process

• Screening call with the Talent Acquisition Specialist (45 mins)
• Roleplay with the Hiring Manager (1 hour)
• Competency-based interview with the Talent Acquisition Specialist (60 mins)

Unrivaled recognition

We’re proud to be celebrated by our customers and teammates

G2 Market Leader

Based on 500+ reviews

4.7 out of 5

Trusted by talent

based on 100+ reviews

4.8 out of 5

Benefits you’ll love

You’ll enjoy the right blend of support and autonomy to help you reach your full potential, anywhere in the world

Remote-first flexibility to shape your ideal workday

Home workplace budget

Co-working expense coverage